Remote Microsoft 365 Senior Support Engineer

Silicon Reef; Leeds; Hybrid; GBP 40,000; Full time

Job summary

A leading tech support firm is seeking a technical support specialist to provide L2 and L3 support for clients. This remote role requires proficiency in Microsoft 365, including SharePoint and PowerShell, and at least three years of client-facing IT experience. Responsibilities include issue triaging, internal IT administration, and collaborating with product teams for quality assurance. The ideal candidate has a strong desire to improve support processes and excellent communication skills.

Qualifications

• Minimum 3 years’ experience in 2nd & 3rd line support in client-facing roles.
• Proficiency in SharePoint administration, including user management.
• Strong understanding of SharePoint Modern features.

Responsibilities

• Provide Microsoft 365 expertise for our clients.
• Triage and remediate incoming issues and elevate where needed.
• Resolve client issues via the client portal, e-mail and Teams calls.

Skills

SharePoint administration

PowerShell

HTML

CSS

JavaScript

Effective communication

Troubleshooting skills

Education

ITIL Foundation Certificate

Tools

M365 tenant administration

Azure

Intune

Job description

A leading tech support firm is seeking a technical support specialist to provide L2 and L3 support for clients. This remote role requires proficiency in Microsoft 365, including SharePoint and PowerShell, and at least three years of client-facing IT experience. Responsibilities include issue triaging, internal IT administration, and collaborating with product teams for quality assurance. The ideal candidate has a strong desire to improve support processes and excellent communication skills.