Remote M365 Engineer | Onboarding & Adoption Expert

Experis; Remote; GBP 50,000 - 70,000; Full time

Job summary

A world-leading IT solutions provider is seeking a skilled Microsoft 365 Engineer to ensure successful customer deployment and adoption of Microsoft services. This fully remote role involves managing the onboarding technical process for Office 365 and related products, driving service consumption and customer satisfaction. Candidates should have at least three years of technical support experience, including support for enterprise customers, and possess strong technical competencies across various Microsoft services. Excellent communication and problem-solving skills are essential.

Qualifications

• Minimum of 3 years of Technical Support experience (Tier 2 or 3 roles), including at least 1 year of experience supporting Enterprise customers.

Responsibilities

• Lead Microsoft 365 customers through the Onboarding technical process.
• Plan and manage the Onboarding experience for Cloud customers.
• Maintain knowledge of service and improve it.
• Manage Onboarding programs within timeframes.
• Share knowledge and contribute to technical communities.

Skills

Microsoft Office 365 / EMS / Windows 10 Technical Competency

Intune Technical Competency

Advanced Technical Skills

Cloud Competency

Problem-Solving

Networking Skills

Customer and Partner Focus

Strong Communication Skills

Initiative and Adaptability

Collaboration

Ambiguity Management

Job description

A world-leading IT solutions provider is seeking a skilled Microsoft 365 Engineer to ensure successful customer deployment and adoption of Microsoft services. This fully remote role involves managing the onboarding technical process for Office 365 and related products, driving service consumption and customer satisfaction. Candidates should have at least three years of technical support experience, including support for enterprise customers, and possess strong technical competencies across various Microsoft services. Excellent communication and problem-solving skills are essential.