Remote Knowledge Content Specialist - FTC

ParentPay Group; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading UK educational services firm is seeking an Information Officer to manage and enhance their knowledge bases for customer self-service. Responsibilities include creating user-friendly content, collaborating with experts for accuracy, and tracking performance metrics for improvement. The ideal candidate has excellent written English, proofreading skills, and experience with knowledge management platforms. This role offers a chance to contribute to a meaningful service within the education sector, while working in a remote environment.

Qualifications

• Proven ability to create clear and concise online content.
• Experience ensuring technical accuracy and clarity.
• Ability to translate complex technical topics into plain language.
• Proficient in using content authoring tools.

Responsibilities

• Manage and improve structure and usability of knowledge bases.
• Create and maintain user-friendly content including FAQs and guides.
• Collaborate with various experts to ensure content accuracy.
• Track content performance and identify improvement opportunities.

Skills

Excellent written English

Proofreading skills

Translating complex concepts

Document lifecycle management

Proficient in Microsoft Office

Strong organizational skills

Confident communicator

Awareness of GDPR and data protection

Experience with knowledge base platforms

Understanding of finance management systems

Interest in AI and knowledge management

Tools

ServiceNow

SharePoint

Job description

A leading UK educational services firm is seeking an Information Officer to manage and enhance their knowledge bases for customer self-service. Responsibilities include creating user-friendly content, collaborating with experts for accuracy, and tracking performance metrics for improvement. The ideal candidate has excellent written English, proofreading skills, and experience with knowledge management platforms. This role offers a chance to contribute to a meaningful service within the education sector, while working in a remote environment.