Remote Housing Complaints Manager – People & Compliance

Essential Employment Careers; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading employment services firm is seeking a Housing Complaints Manager to oversee the management of complaints within a remote team. The ideal candidate will demonstrate strong leadership skills and a solid understanding of the Housing Ombudsman processes. Responsibilities include liaising with the Ombudsman, managing compensation payments, and ensuring that complaints are handled effectively and in a timely manner. This is a full-time, temporary position with a pay rate of £23.32 per hour.

Qualifications

• Candidates should have a working understanding of the Housing Ombudsman.
• Experience in managing complaints and resolutions effectively.
• Strong ability to lead a team and monitor performance.

Responsibilities

• Liaise with the Housing Ombudsman to resolve orders and recommendations.
• Manage compensation payments as per guidelines.
• Ensure quality responses to complaints are made within time frames.
• Advise senior leadership on potential reputational issues.
• Support the Complaints Team Leaders and Officers.

Skills

Leadership skills

Understanding of the Housing Ombudsman

Effective communication

Excellent communication skills

Job description

A leading employment services firm is seeking a Housing Complaints Manager to oversee the management of complaints within a remote team. The ideal candidate will demonstrate strong leadership skills and a solid understanding of the Housing Ombudsman processes. Responsibilities include liaising with the Ombudsman, managing compensation payments, and ensuring that complaints are handled effectively and in a timely manner. This is a full-time, temporary position with a pay rate of £23.32 per hour.