Remote Global Head of Customer Success – AI Fitness Tech

Love Recruitment International; Remote; GBP 150,000 - 200,000; Full time

Job summary

A leading fitness technology firm is seeking a Global Head of Customer Success to lead their customer success organization. This remote role demands a passionate leader with 5+ years in a senior customer success position within tech or SaaS. The successful candidate will guide customer onboarding, manage key performance metrics, and collaborate across departments to enhance customer experiences. With a focus on retention and advocacy, the role also involves shaping strategy at an executive level and offers competitive compensation and equity options.

Benefits

Performance bonus potential

Equity options

Strong benefits package

Qualifications

• 5 years of senior leadership experience in customer success, ideally in SaaS.
• Ability to build scalable processes and metrics-driven teams.
• Proven track record of team development and retention.

Responsibilities

• Lead and scale the global Customer Success organization.
• Drive customer onboarding excellence and manage key success metrics.
• Collaborate with cross-functional teams to enhance product and strategy.

Skills

Customer success leadership

Communication

Operational experience

Team development

Understanding of SaaS KPIs

Tools

Salesforce

HubSpot

Gainsight

Job description

A leading fitness technology firm is seeking a Global Head of Customer Success to lead their customer success organization. This remote role demands a passionate leader with 5+ years in a senior customer success position within tech or SaaS. The successful candidate will guide customer onboarding, manage key performance metrics, and collaborate across departments to enhance customer experiences. With a focus on retention and advocacy, the role also involves shaping strategy at an executive level and offers competitive compensation and equity options.