Remote FNOL & Concierge Claims Technician

Exchange Street Executive Search; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance recruitment firm is seeking a FNOL/Concierge Claims Technician to join their Property Claims team. This role can be based in Birmingham or Bolton, offering flexible hybrid or remote working options. You will provide exceptional service to policy holders, manage claims proactively, and ensure all documentation is accurately completed. Ideal candidates should have a background in insurance or claims, along with strong teamwork and initiative skills.

Qualifications

• Experience in insurance or claims handling is preferable.
• Proven ability to build strong professional relationships.
• Must be able to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for policy holders making claims.
• Ensure customer service excellence and satisfaction.
• Document information accurately prior to Loss Adjuster visits.

Skills

Insurance/Loss Adjusting/Claims Handling background

Team player

Proactive

Ability to meet client SLAs

Job description

A leading insurance recruitment firm is seeking a FNOL/Concierge Claims Technician to join their Property Claims team. This role can be based in Birmingham or Bolton, offering flexible hybrid or remote working options. You will provide exceptional service to policy holders, manage claims proactively, and ensure all documentation is accurately completed. Ideal candidates should have a background in insurance or claims, along with strong teamwork and initiative skills.