Remote Fintech Customer Service Advisor

GET STAFFED ONLINE RECRUITMENT LIMITED; Remote; GBP 24,000 - 30,000; Full time

Job summary

A leading fintech company in the UK is looking for a Customer Service Advisor to join their team. In this remote role, you will be the first point of contact for partners and customers, ensuring exceptional service and support. You will help build relationships, manage complaints, and assist with FCA compliance. The ideal candidate will have strong communication skills, be highly organised, and thrive under pressure. Enjoy a positive culture, flexible working, and support for career growth in a fast-paced environment.

Benefits

25 days + Bank Holidays

Laptop

Phone

Flexible working

Supportive team culture

Full training and development opportunities

Qualifications

• Experience in customer service, operations, or fintech/finance is preferred but not essential.
• Highly organised, able to prioritise, and thrives under pressure.
• Confident problem-solver with attention to detail.

Responsibilities

• Be the first point of contact for partners and customers via email, phone, and IM.
• Build and strengthen relationships with retail partners.
• Manage retailer onboarding and handle complaints professionally.

Skills

Relationship building

Strong communication skills

Problem-solving

Organisational skills

Job description

A leading fintech company in the UK is looking for a Customer Service Advisor to join their team. In this remote role, you will be the first point of contact for partners and customers, ensuring exceptional service and support. You will help build relationships, manage complaints, and assist with FCA compliance. The ideal candidate will have strong communication skills, be highly organised, and thrive under pressure. Enjoy a positive culture, flexible working, and support for career growth in a fast-paced environment.