Remote ESPRIT Application Engineer — Global Support

Hexagon AB; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

A global leader in sensor and software solutions is seeking an experienced Application Engineer for ESPRIT. This role involves providing advanced technical support, managing escalated customer issues, and collaborating with international teams to enhance product adoption. The ideal candidate will have substantial experience with CAM software and troubleshooting in complex environments. This position offers a competitive salary and a flexible, home-based work environment.

Benefits

Competitive salary

Flexible home-based work environment

Opportunities for international collaboration

Qualifications

• Experience with ESPRIT CAM, Edgecam, or comparable CAM software.
• Strong understanding of complex machine tools and machining processes.
• Demonstrated ability to analyze and troubleshoot advanced technical issues.
• Excellent communication skills, with the ability to mentor global teams.
• Proactive approach to problem-solving.

Responsibilities

• Provide second-level technical support for ESPRIT software.
• Manage and resolve complex customer issues.
• Investigate potential software bugs and enhancement requests.
• Document, log, and track requests with development teams.
• Deliver training and mentoring to enhance support quality.

Skills

Experience with ESPRIT CAM

Understanding of complex machine tools

Troubleshooting advanced technical issues

Excellent communication skills

Proactive problem-solving

Professional proficiency in English

Job description

A global leader in sensor and software solutions is seeking an experienced Application Engineer for ESPRIT. This role involves providing advanced technical support, managing escalated customer issues, and collaborating with international teams to enhance product adoption. The ideal candidate will have substantial experience with CAM software and troubleshooting in complex environments. This position offers a competitive salary and a flexible, home-based work environment.