Remote Dynamics 365 BC Support Lead – Customer Experience

Simpson Judge; Remote; GBP 50,000 - 60,000; Full time

Job summary

A growing Dynamics partner is seeking a Support Lead in Leeds to oversee the customer support function and enhance the client experience in Dynamics 365 Business Central. The ideal candidate will manage support analysts, handle escalations, and collaborate with development teams. This role offers autonomy in improving support delivery and the opportunity to step into a leadership capacity while maintaining hands-on work with Business Central.

Qualifications

• Strong Business Central knowledge in Finance, Warehousing, or Supply Chain.
• Experience in a support, service desk, or success role at BC/NAV partner.
• Ability to communicate clearly with clients and act as a trusted advisor.

Responsibilities

• Lead day-to-day support function and oversee ticket flow.
• Act as senior escalation point for BC issues across various functions.
• Collaborate with development and consultancy teams for complex cases.

Skills

Strong Business Central functional experience

Previous experience in Support or Customer Success

Proactive mindset

Ability to coach/mentor junior analysts

Effective communication skills

Job description

A growing Dynamics partner is seeking a Support Lead in Leeds to oversee the customer support function and enhance the client experience in Dynamics 365 Business Central. The ideal candidate will manage support analysts, handle escalations, and collaborate with development teams. This role offers autonomy in improving support delivery and the opportunity to step into a leadership capacity while maintaining hands-on work with Business Central.