Remote Debt Resolution Team Leader

Made Employment Ltd; Stratford-upon-Avon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading debt resolution company in Stratford-upon-Avon seeks an experienced Team Manager to guide their customer resolution team. You will lead a small team of 6-8 people, ensuring high standards in customer service and debt negotiation. Responsibilities include motivating staff, monitoring performance, and achieving internal targets. This role offers benefits like 28 days holiday, work from home options, and professional development opportunities. The position starts mid-January and requires a CCJ check.

Benefits

28 days holiday (including Bank holidays)

Work from home 1 day per week

Annual profit-related bonus scheme

Qualifications

• Experience managing teams within a call center environment.
• Ability to negotiate with customers and handle them with empathy.
• Strong leadership skills to guide a team effectively.

Responsibilities

• Co-ordinate and monitor work completion of all team members.
• Effectively motivate and coach team members to maximize performance.
• Manage and monitor call volumes being received and made across the team.
• Perform quality checks on work output and provide feedback.

Skills

Team management

Coaching

Performance motivation

Call center experience

Customer service

Job description

A leading debt resolution company in Stratford-upon-Avon seeks an experienced Team Manager to guide their customer resolution team. You will lead a small team of 6-8 people, ensuring high standards in customer service and debt negotiation. Responsibilities include motivating staff, monitoring performance, and achieving internal targets. This role offers benefits like 28 days holiday, work from home options, and professional development opportunities. The position starts mid-January and requires a CCJ check.