Remote Customer Support Advisor — Property SaaS

Odevo; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading property management service provider in the UK seeks a Customer Service / User Support Advisor. The role involves being the first point of contact for clients, managing support tickets, and ensuring high-quality service. Ideal candidates will have strong communication skills, attention to detail, and experience with customer care principles. Join a supportive culture that values collaboration and continuous improvement, driving the digital transformation of property management.

Qualifications

• Strong communication skills with an empathetic approach.
• Natural problem-solver with keen attention to detail.
• Proactive learner with a genuine desire to improve.

Responsibilities

• Act as the first point of contact for users via multiple channels.
• Respond to support tickets within one hour and resolve or triage.
• Monitor live chat channels and provide real-time assistance.

Skills

Strong communication and listening skills

Problem-solving

Time management

Multitasking

Understanding of customer care principles

Tools

Dwellant

Zendesk

Job description

A leading property management service provider in the UK seeks a Customer Service / User Support Advisor. The role involves being the first point of contact for clients, managing support tickets, and ensuring high-quality service. Ideal candidates will have strong communication skills, attention to detail, and experience with customer care principles. Join a supportive culture that values collaboration and continuous improvement, driving the digital transformation of property management.