Remote Customer Success Manager - French

Go1; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading online learning platform is looking for a Customer Success Associate to drive customer value and engagement. The role involves supporting SMB clients, ensuring customer satisfaction, and leveraging insights to improve service usage. Candidates must have a proven track record in customer retention, demonstrate strong problem-solving skills, and be fluent in French. This position offers a flexible working environment and numerous growth opportunities.

Benefits

Competitive incentive plan

Employee Stock Option Plan

Flexible work approach

Professional development fund

Volunteer leave

Wellness initiatives

Qualifications

• At least two years of experience surpassing company KPIs.
• Fluency in written and spoken French is essential.
• Experience in client success planning and engaging customers.

Responsibilities

• Support a rapidly growing customer base with a customer-centric approach.
• Develop an in-depth understanding of Go1 products to provide solutions.
• Proactively monitor customer health and mitigate risks to retention targets.

Skills

Customer retention

Creative problem-solving

Fluency in French

Data analytics

Relationship building

Job description

A leading online learning platform is looking for a Customer Success Associate to drive customer value and engagement. The role involves supporting SMB clients, ensuring customer satisfaction, and leveraging insights to improve service usage. Candidates must have a proven track record in customer retention, demonstrate strong problem-solving skills, and be fluent in French. This position offers a flexible working environment and numerous growth opportunities.