Remote Customer Success Associate - Onboarding & Growth

IF Recruitment; Greater London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A global technology company is looking for a Customer Success Associate to manage client accounts effectively. You will oversee digital onboarding processes, monitor client utilization, and provide valuable insights for optimal subscription use. Excellent communication and organizational skills, along with experience in account management, are essential. This role offers mainly remote working opportunities.

Qualifications

• 2+ years of experience in account management or customer success.
• Proven experience with project support and effective onboarding.
• Ability to provide valuable support and insights to clients.

Responsibilities

• Manage a digital book of clients with scalable touchpoints.
• Oversee digital onboarding and ensure clients' needs are met.
• Monitor product usage and identify underutilization.

Skills

Account Management

Project Support

Customer Success

Communication Skills

Organization

Detail Oriented

Tools

Salesforce

Google Suite

Job description

A global technology company is looking for a Customer Success Associate to manage client accounts effectively. You will oversee digital onboarding processes, monitor client utilization, and provide valuable insights for optimal subscription use. Excellent communication and organizational skills, along with experience in account management, are essential. This role offers mainly remote working opportunities.