Remote Customer Service Manager — Data-Driven Leader

BCT Resourcing; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Manager to oversee customer inquiries and administration. This role involves collaborating with management to implement policies and ensure regulatory adherence. The ideal candidate will be proactive, results-driven, and skilled in data analysis, as well as proficient in Excel, PowerPoint, and Microsoft Project. The position offers flexibility with options for remote work.

Qualifications

• Proactive problem solving approach with a positive attitude.
• Performance and results driven mindset.
• Strong skills in Excel, PowerPoint, and Microsoft Project.
• Ability to analyze data and possess good eCommerce sense.

Responsibilities

• Implement policies and procedures in collaboration with management.
• Ensure adherence to regulatory standards and procedures.
• Prepare reports as needed.
• Handle customer inquiries via email and phone.
• Manage associated administration tasks.

Skills

Proactive problem solving

Positive attitude

Performance driven

Achievement driven

Data analysis skills

Excel

PowerPoint

Microsoft Project

Job description

A recruitment agency is seeking a Customer Service Manager to oversee customer inquiries and administration. This role involves collaborating with management to implement policies and ensure regulatory adherence. The ideal candidate will be proactive, results-driven, and skilled in data analysis, as well as proficient in Excel, PowerPoint, and Microsoft Project. The position offers flexibility with options for remote work.