Remote Customer Operations Lead - Custom Projects

Lumino; Remote; GBP 40,000 - 55,000; Full time

Job summary

A custom lighting solutions company in the United Kingdom is looking for a Customer Operations Manager to oversee the full customer journey. This role involves managing complex projects, ensuring effective communication with internal and external stakeholders, and maintaining client relationships. Candidates should have operational experience, strong communication skills, and a problem-solving mindset. Enjoy autonomy and professional growth in a collaborative team focused on sustainable agriculture.

Benefits

Opportunities for professional growth

Autonomy and ownership from day one

Collaborative team environment

Qualifications

• Proven success in customer-facing operational roles.
• Exceptional communication and interpersonal abilities.
• Deep understanding of business operations and processes.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Act as the primary liaison for customers once orders are confirmed.
• Provide regular updates on production, shipping, and delivery timelines.
• Coordinate with internal departments and external partners for order processing.
• Manage post-delivery follow-ups and any after-sales support.

Skills

Proven success in customer-facing operational roles

Exceptional communication

Analytical and problem-solving skills

Fluency in English and Spanish

Tools

HubSpot

Xero

Job description

A custom lighting solutions company in the United Kingdom is looking for a Customer Operations Manager to oversee the full customer journey. This role involves managing complex projects, ensuring effective communication with internal and external stakeholders, and maintaining client relationships. Candidates should have operational experience, strong communication skills, and a problem-solving mindset. Enjoy autonomy and professional growth in a collaborative team focused on sustainable agriculture.