Remote Customer Operations & Billing Specialist

Houseful; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading property technology company is seeking a Customer Operations Executive to support stakeholder teams by processing customer orders and resolving billing queries. This role primarily offers remote work, with expected quarterly team meetings in London or the South West of England. Applicants should possess excellent verbal and written communication skills, high numeracy, and be proficient with G-Suite or Microsoft applications. The position provides various benefits, including 25 days of annual leave, medical insurance, and a discretionary bonus.

Benefits

25 days annual leave

Volunteering day off

Digital detox day

Festive closure

Cycle to work scheme

Electric car schemes

Free Calm App membership

Enhanced parental leave

Fertility treatment support

Group income protection

Private medical insurance

On-site gym

Discretionary annual bonus

Talent referral bonus

Qualifications

• High level of numeracy required.
• Skills in accurate data entry are essential.
• Excellent verbal and written communication skills needed.

Responsibilities

• Handle frontline calls effectively.
• Accurately process customer software orders.
• Liaise with stakeholder teams for updates.

Skills

Numeracy skills

Accurate data entry

G-Suite / Microsoft applications

Verbal communication skills

Written communication skills

Learning multiple software applications

Phone manner

Tools

Salesforce

Zendesk

Job description

A leading property technology company is seeking a Customer Operations Executive to support stakeholder teams by processing customer orders and resolving billing queries. This role primarily offers remote work, with expected quarterly team meetings in London or the South West of England. Applicants should possess excellent verbal and written communication skills, high numeracy, and be proficient with G-Suite or Microsoft applications. The position provides various benefits, including 25 days of annual leave, medical insurance, and a discretionary bonus.