Remote Community Moderator — Bilingual EN/FR (Gaming)

Arise Virtual Solutions; Remote; GBP 20,000 - 30,000; Full time

Job summary

A leading virtual solutions provider is seeking a Remote Community Moderator to support a major gaming client from home. Candidates must be fluent in English and French, with a passion for gaming and outstanding communication skills. This role involves managing community interactions across various platforms, providing engaging responses, and ensuring customer satisfaction. Success in this position requires patience, problem-solving abilities, and a proactive approach to customer service, making it a perfect opportunity for gaming enthusiasts.

Qualifications

• Proficiency in reading, writing, and speaking English and French is essential.
• Engagement moderation to craft appropriate responses.
• Ability to monitor community channels and adhere to guidelines.

Responsibilities

• Provide email and chat support for gaming clients.
• Respond to customer inquiries promptly and efficiently.
• Create a pleasant customer experience with professional attitude.

Skills

Fluency in English

Fluency in French

Problem-solving skills

Patience

Empathy

Understanding of gaming terminology

Job description

A leading virtual solutions provider is seeking a Remote Community Moderator to support a major gaming client from home. Candidates must be fluent in English and French, with a passion for gaming and outstanding communication skills. This role involves managing community interactions across various platforms, providing engaging responses, and ensuring customer satisfaction. Success in this position requires patience, problem-solving abilities, and a proactive approach to customer service, making it a perfect opportunity for gaming enthusiasts.