Remote Client Success Manager: Cybersecurity Partnerships

Digital Waffle; Remote; GBP 60,000 - 80,000; Full time

Job summary

A cybersecurity services company is seeking a Client Success Manager to enhance client relationships and ensure satisfactory service delivery. This role involves managing strategic client interactions, overseeing project milestones, and conducting feedback sessions to improve client experience. The ideal candidate should have at least 24 months of client-focused experience and strong communication skills. This position offers a range of benefits including annual leave, ongoing training, and medical cover.

Benefits

28 days annual leave plus bank holidays

Fully funded ongoing training and certifications

Life cover and sickness cover

Private medical cover

Home working allowance

5% employer pension contribution

Qualifications

• Minimum 24 months in a client-focused role, building lasting partnerships.
• Experience conducting quarterly business reviews and managing client feedback.
• Proven understanding of IT services and solutions.

Responsibilities

• Build and maintain strong client relationships.
• Conduct regular feedback sessions to capture insights.
• Proactively manage and resolve client concerns.

Skills

Client Relationship Management

Communication Skills

Problem-Solving

CRM Proficiency

Job description

A cybersecurity services company is seeking a Client Success Manager to enhance client relationships and ensure satisfactory service delivery. This role involves managing strategic client interactions, overseeing project milestones, and conducting feedback sessions to improve client experience. The ideal candidate should have at least 24 months of client-focused experience and strong communication skills. This position offers a range of benefits including annual leave, ongoing training, and medical cover.