Remote Charity Success Manager - Growth & Retention

Blackbaud; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading digital fundraising platform in the UK is seeking a Customer Success Manager for a fixed-term maternity cover. The role involves managing relationships with charity customers, maximizing donation growth, and strategically developing key accounts. Ideal candidates will have strong relationship management skills, an analytical mindset, and experience in the charity sector. This is a remote or hybrid position, offering flexibility in your work environment while playing a crucial role in supporting charities.

Qualifications

• Strong knowledge of the charity sector and/or a passion for doing good.
• Demonstrable experience in building and developing relationships.
• Organized and motivated self-starter, comfortable working independently.
• Analytically minded with the ability to identify threats and risks.
• Target-driven with the ability to spot opportunities.

Responsibilities

• Build and maintain strong relationships with charity customers.
• Manage a portfolio of charity customers to maximize potential.
• Conduct high-quality customer interactions to maximize adoption of JustGiving features.
• Uncover competitive opportunities and drive retention pitches.
• Consult customers on maximizing engagement and donations.

Skills

Relationship management

Analytical skills

Organizational skills

Communication skills

Commercial awareness

Job description

A leading digital fundraising platform in the UK is seeking a Customer Success Manager for a fixed-term maternity cover. The role involves managing relationships with charity customers, maximizing donation growth, and strategically developing key accounts. Ideal candidates will have strong relationship management skills, an analytical mindset, and experience in the charity sector. This is a remote or hybrid position, offering flexibility in your work environment while playing a crucial role in supporting charities.