Remote 3rd Line Tech Operations Engineer (24/7)

Spherica Business Solutions Ltd; Remote; GBP 40,000 - 45,000; Full time

Job summary

A modern IT managed service provider is seeking a 3rd Line Technical Support Engineer to join their operations team in Birmingham. This integral role entails supporting the Infrastructure, Network, and Security management under a 24/7 DuPont shift pattern. Ideal candidates will possess a strong understanding of IT Infrastructure and Security principles, with experience in managing firewall solutions. The company offers a supportive workplace with a progressive benefits package focused on employee well-being and development.

Benefits

22 days holiday basic

Additional birthday day off

Holiday increase after 2 years

£20 Birthday Voucher

Enhanced Paternity Pay

Enhanced Maternity Pay

Gym & Active discounts

Qualifications

• Strong understanding of IT Infrastructure, Networking, and Security principles.
• Proficient knowledge of firewall solutions, both physical and virtual.
• Experience operating and maintaining IT Security controls.

Responsibilities

• Oversee processes and maintain relationships with clients and stakeholders.
• Ensure reliability and security of the customer’s technical operations.
• Support day-to-day tasks in Infrastructure, Network, and Security management.

Skills

IT Infrastructure

Networking

Security principles

Routing and switching

WAN/LAN technologies

Fortinet SDWAN

Firewall technologies

Cisco ISE

Cisco Meraki Wi-Fi

SIEM

DLP

Vulnerability Management

Cyber Threat Intelligence

Endpoint Protection

Job description

A modern IT managed service provider is seeking a 3rd Line Technical Support Engineer to join their operations team in Birmingham. This integral role entails supporting the Infrastructure, Network, and Security management under a 24/7 DuPont shift pattern. Ideal candidates will possess a strong understanding of IT Infrastructure and Security principles, with experience in managing firewall solutions. The company offers a supportive workplace with a progressive benefits package focused on employee well-being and development.