Relief Customer Service Officer

Comhairle Nan Eilean Siar; Stornoway; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local council in Stornoway is seeking a Relief Customer Service Officer. The role involves being the first point of contact for customer inquiries, requiring excellent communication and IT skills. A valid UK driving license is essential. This permanent position offers a salary inclusive of Distant Islands Allowance, and interviews will be conducted in person to provide candidates a chance to meet the team.

Qualifications

• Knowledge and understanding of effective customer care.
• Excellent communication skills.
• Experience dealing with customers in a polite, friendly manner.
• It is essential that you are IT literate.
• Standard grade English and Mathematics or equivalent.
• Full UK driving license.

Responsibilities

• Serve as the first point of contact for customer services.
• Liaise with other departments to resolve customer inquiries.

Job description

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Relief Customer Service Officer, Stornoway

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Client:

Location:

Stornoway, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

63d960f1e18e

Job Views:

25

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Advert

Relief Customer Services Officer, Permanent per hour (inclusive of Distant Islands Allowance per hour)

You will be the first point of contact for front-line contacts with customers ranging across a number of Comhairle services. You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers, and will liaise with other departments and community planning partners, where appropriate, in order to fully resolve customer enquiries.

You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures. You must have excellent communication skills and be able to undertake a variety of different tasks.

You will hold the qualifications of standard grade English and Mathematics or equivalent. It is essential that you are IT literate with efficient keyboard skills, and have experience of dealing with customers in a polite, friendly and positive manner. Knowledge of local government services is desirable.

A Full UK driving license is essential.

Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.

It is vital you read the job description and person specification, in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.