Relief Concierge

Orwell Housing Association; Ipswich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A housing service provider is seeking a Relief Concierge in Ipswich to ensure the safety and well-being of young residents during the night. The ideal candidate will have proven experience in security or concierge services, strong customer engagement skills, and a commitment to supporting vulnerable populations. The position offers competitive wages and requires eligibility to work in the UK.

Qualifications

• Proven relevant work experience within this field or security/concierge work.
• Previous experience of working in a customer-facing environment, dealing with difficult and complex situations.
• Previous experience of working alongside vulnerable customers is desirable.
• Experience working within a team and independently.

Responsibilities

• Ensure customers feel safe throughout the night.
• Manage risk and respond to concerns of behavior.
• Conduct health and safety checks and report issues.
• Clean communal areas and manage visitors.

Skills

Relevant work experience in security/concierge

Customer facing experience

Experience with vulnerable customers

Ability to manage risk and behavior

Education

GCSE Maths and English (Grade 9-4/A-C or equivalent)

Job description

Relief Concierge - Christchurch House, Ipswich

£12.32 per hour

Various relief shifts available to cover absence, training and holiday

Ref: CCH052

You will be part of the team delivering our housing related service to young people at Christchurch House in Ipswich.

As a Relief Concierge, you will work alongside our customers to ensure that throughout the night they feel safe. You will also ensure that the building is kept safe through monitoring and health and safety checks.

About you

As part of the role, you will…

• Be responsible for ensuring that during the night our customers feel safe.
• Manage risk and respond to any concerns of behaviour that may be causing risk or breaching their occupancy agreement.
• Undertake building health and safety checks throughout the night and reporting repairs or damage. You will be cleaning communal areas.
• Manage any visitors that may come to the service and dealing with any behaviours that break the house rules.
• Work as part of the wider team by undertaking admin tasks and ensuring records are completed so we have a seamless service.

Our ideal candidate will have:

• Proven relevant work experience within this field or security/concierge work.
• Previous experience of working in a customer facing environment, dealing with difficult and complex situations.
• Previous experience of working alongside vulnerable customers, is desirable.
• Experience working within a team and independently.

Person Specification:

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Interview Date:

To be confirmed

Before applying…

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute.

Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential.

We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

If there's a barrier to you applying for any of our roles, we'd like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing [e-mail].

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the privacy notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

For more information and guidance, check out our career hub -

Career Hub | Orwell Housing