Relationship Manager - Service-First, Post-Sale Care

ReQuire Consultancy; Salisbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A values-led consultancy in Salisbury is seeking a Relationship Manager who excels in nurturing customer relationships and prioritizing service over sales. This role involves acting as a reliable point of contact post-sale, managing the entire customer journey. Ideal candidates will have strong communication skills and a customer-centric mindset. This position offers a supportive team environment and an opportunity to work in a niche market, emphasizing long-term relationships without hard sales targets.

Benefits

Supportive team environment

Values-led independent business

Emphasis on relationships over targets

Qualifications

• Experience in customer service or account management.
• Ability to build long-term relationships with clients.
• Strong communication skills and organization.

Responsibilities

• Act as the main point of contact for customers after the sale.
• Manage orders from confirmation through to delivery.
• Keep customers informed and reassured.
• Work closely with internal teams for a seamless experience.

Skills

Customer service

Relationship management

Communication

Organization

Job description

A values-led consultancy in Salisbury is seeking a Relationship Manager who excels in nurturing customer relationships and prioritizing service over sales. This role involves acting as a reliable point of contact post-sale, managing the entire customer journey. Ideal candidates will have strong communication skills and a customer-centric mindset. This position offers a supportive team environment and an opportunity to work in a niche market, emphasizing long-term relationships without hard sales targets.