Relationship Manager - Jersey or Isle of Man

lloyds banking group; Maidstone; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

A leading financial services provider is seeking a Relationship Manager to oversee client relationships in International Private Banking. The role involves managing a portfolio to enhance client satisfaction and profitability. Ideal candidates will have experience in relationship management, commercial drive, and a customer-focused approach. This position offers a hybrid working model and various employee benefits.

Benefits

Generous pension contribution

Performance-related bonus

Share schemes including free shares

Discounted shopping options

24 days’ holiday plus bank holidays

Wellbeing initiatives and generous parental leave

Qualifications

• Experience managing and deepening client relationships.
• Track record of growing client portfolios aligned with business objectives.
• Ability to deliver outstanding client experiences and add customer value.
• Understanding of the market environment specific to International Private Banking.

Responsibilities

• Manage a portfolio of clients, nurturing relationships and delivering service.
• Enhance profitability through deeper client relationships.
• Discover opportunities to support customers with products and digital offerings.

Skills

Relationship Management

Commercial Drive

Customer Focus

Market Knowledge

Communication

Risk Management

Job description

End Date Thursday 02 October 2025

Salary Range £44,185 - £46,510

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description

JOB TITLE: Relationship Manager

SALARY: £32,395 to £44,185 depending on location.

LOCATION(S): St Helier, Jersey or Villiers House, Isle of Man

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

The Crown Dependencies business (LBCM) is the fastest growing business in Lloyds Banking Group, making it an exciting time to join and make a real difference. We’re looking for a Relationship Manager to lead client relationships in International Private Banking, supporting our growth aspirations.

You’ll proactively manage and build a portfolio of customers in International Private Banking, building strong relationships and delivering exceptional service that meets their financial needs, with the goal of enhancing value and profitability through increased relationship depth and reduced customer attrition.

Responsibilities

• Actively growing and responsibility for a portfolio of clients, nurturing close relationships, and delivering exemplary service that meets their banking and foreign exchange needs.
• Enhancing value and profitability through increased relationship depth and reduced customer attrition.
• Discovering opportunities to match customer needs against our products and supporting customers with our digital offering.
• Engaging with customers to ensure optimal satisfaction and provide superior customer service.
• Collaborating with business partners to support day-to-day management and growth of your customer portfolio.
• Challenging processes and finding new ways of working to create a more efficient, client-focused team.
• Developing personal capabilities through formal and informal training opportunities, while also coaching others as required.

Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• Relationship Management: Experience managing and deepening client relationships.
• Commercial Drive: A track record of growing client portfolios, driving growth and aligning with strategic business objectives.
• Customer Focus: Deliver outstanding client experiences, anticipating needs, and proactively finding opportunities to add customer value.
• Market Knowledge: Understanding and awareness of the business, economic, and market environment specific to our International Private Banking customers, with the ability to translate insights into client value.
• Communication: Ability to communicate through verbal and written to influence and engage clients across diverse cultural and professional backgrounds.
• Risk Management: Awareness and understanding of the main risks facing the business and the role in managing them.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.

Join us and grow with purpose.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.