Relationship Manager / Account manager

TerraPay; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global payment solutions company is seeking an Account / Relationship Manager - Sales to manage and grow partnerships across the UK & Europe. The ideal candidate has over 15 years of experience in the Payments or Fintech industry, with a focus on B2B sales. Responsibilities include relationship management, driving revenue growth, and developing account strategies. Join a diverse team in a mission-driven environment.

Benefits

Comprehensive healthcare benefits

Generous leave policy

Collaborative work environment

Qualifications

• 15+ years experience in Payments, Fintech, or Financial Services.
• Experience selling to major Enterprise-grade clients.
• Strong grasp of customer needs and market dynamics.

Responsibilities

• Manage and grow portfolio of partners across the UK & Europe.
• Identify growth opportunities and lead commercial negotiations.
• Build trusted relationships with key stakeholders and resolve issues.

Skills

B2B enterprise sales

CRM Savvy

Relationship Management

Market Intelligence

Detail-Oriented

Education

University Degree

Job description

Role overview

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Role overview:

We are seeking a dynamic and relationship‑driven Account / Relationship Manager - Sales to manage and grow our existing portfolio of partners and clients across the UK & Europe. This role is pivotal in deepening strategic relationships, driving revenue growth, and ensuring client success across TerraPay's suite of payment solutions.

How you will create impact

• Relationship Management and manage a portfolio of clients with overall accountability for lifecycle.
• Revenue generation & overall growth – Identify growth opportunities and lead commercial negotiations.
• Develop account plans to drive upsell, cross‑sell, and renewal strategies.
• Customer satisfaction & retention – Build trusted relationships with key stakeholders up to C‑Suite, act as primary point of contact for escalations, feedback, and strategic discussions.
• Feedback and Strategy Adjustment – Provide actionable insights and feedback to the wider business.
• Communication Facilitation – Strengthen connection between customers and back‑office services to streamline communication and resolve issues.
• Performance Monitoring
  1. Track account performance metrics (volumes, revenue, margins).
  2. Collaborate with internal teams (Product, Operations, Compliance).
• Market Intelligence
  1. Stay updated on industry trends, competitor activities, and regulatory changes in the region.
  2. Provide feedback to influence product roadmap and go‑to‑market strategies.
  3. A thorough understanding of the FX market and its influence on the remittance industry.
• Collaborate with cross‑functional teams – including marketing, product, and customer ops to align strategies, drive innovation, and deliver solutions.
• CRM Utilisation – Maintaining accurate and timely reporting using CRM tools to track performance, pipeline, and sales activities.

Requirements

• 15+ years experience in Payments, Fintech, or Financial Services industry, with hands‑on experience in B2B enterprise sales.
• Preferred direct experience selling to Enterprise‑grade clients such as major Money Remittance Operators, PSPs, Fintechs, traditional or challenger Banks. Degrees – University Degree. CRM Savvy: You're a CRM whiz. If it's not in your toolkit, it should be!
• Flexibility & Ownership: You're adaptable, self‑motivated, and take full ownership of your tasks.
• Team Spirit: You thrive in a team environment and are open to change but can also handle working independently.
• Customer & Market Centric: You've got a strong grasp of customer needs, market dynamics, and industry requirements.
• Relationship Builder: You excel at creating and maintaining effective relationships with clients, partners, third parties, and colleagues.
• Detail‑Oriented: Your attention to detail is impeccable – nothing gets past you.

Why TerraPay

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice‑certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Benefits

With comprehensive healthcare benefits, cab facilities for our India‑based employees, and a generous leave policy, we've got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalitiesb>.

Our culture & core values

At TerraPay, we don't just talk about our values – we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you're looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.