Rehoming Manager

Dogs Trust Company Limited; Shoreham-by-Sea; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading animal welfare organization is seeking a Rehoming Manager in Shoreham-by-Sea to lead a team focused on creating a high-performance culture in dog rehoming operations. The ideal candidate will have experience in managing diverse teams, exceptional customer service skills, and a commitment to animal welfare. You will collaborate with fellow managers, driving improvements in the rehoming process while ensuring the highest standards of care and support for both colleagues and volunteers.

Qualifications

• Experience in leading diverse teams.
• Strong communication skills for empathetic conversations.
• Proven ability in operational management.

Responsibilities

• Promote rehoming culture across the centre.
• Manage and develop the rehoming team.
• Collaborate with managers to optimize kennel occupation.
• Drive continuous improvement in public-facing activities.

Skills

Leadership

Customer service

Communication

Operational management

Performance management

Job description

Rehoming Manager

Application Deadline: 9 January 2026

Department: Rehoming

Employment Type: Permanent - Full Time

Location: Shoreham by Sea

Compensation: £33,417 per year + benefits

Description

Are you an inspiring and enthusiastic leader who is passionate about rehoming dogs? We’re looking for a Rehoming Manager to embed a culture of high performance, creativity and excellent customer service at our Rehoming centre in Shoreham. Working closely with the rest of the management team, you will manage and support the development of our rehoming team, who work tirelessly to find forever homes for the dogs in our care.

What does this role do?

• Promote a culture of rehoming across the whole centre team, maximising the effectiveness of interactions and their conversion to adoptions.
• Lead, manage and develop the rehoming team, instilling a performance based approach, focused on meeting both objective based and customer service targets.
• Collaborate with other managers to optimise kennel occupation and to ensure appropriate assessment and triage of dogs is completed.
• Drive a culture of continuous improvement across all public facing activities, focusing on the development and wellbeing of colleagues and a consistently positive experience for volunteers.

Could this be you?

To be successful in this role, you’ll need experience of leading a small, diverse team, with particular focus on driving high performance, delivering excellent customer service and meeting targets. You’ll also need some operational management experience, with the ability to make decisions swiftly and effectively, with a solution focused approach. Excellent communication skills are essential, including the ability to have challenging conversations empathetically. Above all, you’ll have a passion for rehoming dogs and the work Dogs Trust does.

Live out or live in role, with accommodation accessed by a flight of stairs. This role includes working every third weekend and regular night duties 2‑3 times per week.

The interviews are scheduled for the 21st of January 2026.

A little about us:

The Rehoming department is responsible for helping as many dogs as possible find their forever homes, whether they are cared for in our network of Rehoming Centres, in a foster home or by their current owner using the Home Stay scheme. We strive to achieve excellence in our rehoming processes and to ensure the highest standards of veterinary and behaviour care through our highly skilled teams.