Registered Manager (Extra Care)

Whiteley Homes Trust; Walton-on-Thames; On-site; GBP 45,000; Part time

Job summary

A community-focused care provider is seeking a Registered Manager for their Huntley House scheme in Walton-on-Thames, UK. This role involves supervising a dedicated support team and ensuring compliance with care quality regulations while fostering a safe environment for residents. Candidates should have a Level 5 Registered Manager qualification or be willing to obtain one. The position offers a salary of £45,000 pro rata with comprehensive employee benefits including generous leave, pension scheme, and healthcare plan.

Benefits

33 days of annual leave

Generous pension scheme

Healthcare cash plan

Blue Light Card discounts

Free car parking on site

Qualifications

• Proven experience managing a care service for older people.
• Ability to comply with CQC regulations.
• Experience in financial management and budgeting.

Responsibilities

• Manage the Huntley House Support team and ensure efficient service delivery.
• Ensure compliance with CQC requirements and internal policies.
• Develop and manage the budgets effectively.

Skills

Leadership

Communication

Financial management

Team building

Education

Level 5 Registered Manager qualification

GCSE grade C / 4 in Maths and English

Job description

Established in 1917 the village has many Grade 2 listed buildings and provides housing for nearly 400 older people of limited means. There are 265 Almshouses and 51 extra care apartments and the Village also has a church, activity centre, pool, village hall, shop and community café. There is also a small number of market rented properties within the village. Huntley House is our Extra Care scheme for residents who require additional support to live independently.

The Registered Manager is responsible for ensuring Huntley House is safe, effective, responsive, caring and well‑led, in line with the expectations of the Care Quality Commission (CQC) and the values of the Trust. You will be required to register with CQC as the Registered Manager. This customer‑facing role provides a professional, high‑quality and effective service to residents. Working closely with the Housing team, you will support all residents to enable them to live independently in their own homes, with a focus on sustainment, support and resident well‑being. You will also develop strong working relationships with the Head of Property and Compliance and Head of Estates and Facilities to ensure the building is safe and secure. You will engage and build relationships with residents of Huntley House and help them integrate into the wider Village and local community. You will have line‑management responsibility for the Support Workers who provide 24‑hour support for residents including personal care in emergencies and organising activities and social events.

Scheme Management

• Manage the Huntley House Support team with responsibility for recruiting, new‑employee inductions, training, motivating, performance management and absence management to ensure an efficient, professional, responsive and customer‑led service.
• Lead and develop the team through coaching, engagement, communication, team building and delegation.
• Act as a role‑model for the team and demonstrate good practice.
• Develop and maintain strong working relationships with residents, employees and external stakeholders.

Responsibilities

• Take a proactive approach to ensure that the service complies with both the CQC requirements and the Trust's policies and procedures.
• Oversee the rota to manage resources effectively and provide adequate cover.
• Create a safe, welcoming environment for residents, visitors and employees.
• Complete annual Provider Information Return (PIR) to be prepared for a CQC inspection.
• Notify CQC of any changes in the service, incidents or concerns as required.
• Ensure safeguarding referrals are made promptly and accurately and followed up to resolution.
• Promote and support participation in activities and events and consult with residents on the activity schedule.
• Encourage feedback from residents and their families, consider suggestions for improving services and ensure that complaints are investigated fully in line with the Trust's Complaints Policy.
• Develop, review and update Personal Emergency Evacuation Plan (PEEPs) for all residents and understand their individual support and communication needs.
• Work with the Head of Housing to assess the suitability of applicants to ensure the service meets their needs.
• Health & Safety compliance – work with the Health and Safety Consultant and Head of Property & Compliance to ensure full completion of risk assessments, surveys, inspections and audits to comply with statutory regulations.
• Ensure any accidents, incidents or near‑misses are reported in line with the Trust's policies and appropriate action taken.

Financial Management

• Develop and manage the budgets for the Huntley House Support team, ensuring efficient allocation of resources while maintaining a high standard of service delivery.
• Maintain sufficient contracted and bank employees to meet the needs of the service to avoid using agency employees.
• Maintain accurate records of the cost of activities and charges to residents to ensure financial transparency and that activities are not run at a loss.

Date and System Management

• Ensure data is accurate and complete and stored securely to meet GDPR regulations and the Trust's policies.
• Develop the use of the specialist IT system (Pyramid) to deliver a robust support service.
• Provide KPIs monthly and implement processes to ensure targets are met.

Qualifications

• Level 5 Registered Manager qualification or the willingness to study for this within six months of starting.
• GCSE grade C / 4 (or equivalent) in Maths and English.

Desirable

• Experience as a Registered Manager in a CQC‑registered scheme.
• Experience working with older people.

Salary and Benefits

£45,000 pro rata (based on 37.5 hours pw full time). Part‑time (22‑30 hours per week) – Permanent, Actively Interviewing. We value our employees and offer a generous package of benefits including:
• 33 days annual leave (including bank holidays), increasing by one day after each year of service up to a maximum of 36 days (pro‑ratio for part‑time employees)
• Extra day of leave each year (Trust Day) for William Whiteley's birthday
• Opportunity to buy and sell annual leave
• Generous company pension scheme
• Healthcare cash plan
• Company sick pay
• Blue Light Card discounts
• Life assurance
• Employee assistance programme
• Free car parking on site.