Registered Care Manager

Hadi Care Ltd; Leeds; On-site; GBP 48,000; Full time

Job summary

A homecare provider is seeking a Registered Care Manager in Leeds to oversee care services, manage teams of care assistants, and ensure high-quality service delivery. The position requires experience in care, people management skills, and a strong commitment to client satisfaction. A full-time role with an expected salary of £35,000 to £38,000, plus bonuses and benefits.

Benefits

Competitive salary

Career progression opportunities

Employee support line

Bonus structure

Access to discounts

Laptop and mobile

Holiday entitlement

Qualifications

• Extensive care experience with excellent customer service and people management skills.
• Strong influencing skills and ability to achieve business growth targets.
• Flexibility to meet business demands, including on-call support.

Responsibilities

• Coordinate the growth and development of a high quality private domiciliary care service.
• Promote the highest standards of care and service and manage complaints.
• Ensure compliance with legal and regulatory requirements.

Skills

Care experience

Customer service skills

People management

Commercial awareness

Organisational skills

Influencing skills

Education

NVQ Level 3 in Health & Social Care

Willingness to work towards NVQ Level 5

Job description

Overview

Hadi Care Wetherby & Harrogate is a homecare provider who is looking for an experienced REGISTERED CARE MANAGER to help us grow our business in WETHERBY, HARROGATE AND THE SURROUNDING AREAS.

As a REGISTERED CARE MANAGER, you will provide physical and emotional support to individuals and supervise teams of care assistants.

Responsibilities

• Working closely with the Director to coordinate the growth and development of a high quality private domiciliary care service for older people in the local area
• Networking in the local community to raise awareness of the service
• Promoting the highest standards of care and service
• Recruiting and training Care Professionals
• Converting new client enquiries and coordinating staffing rotas
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
• Managing a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
• Ensuring successful operation of quality control systems and performing quality assurance visits for clients
• Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
• Holding exit interviews and reporting any issues, trends and patterns to the senior management team/recruitment manager/recruiting for the branch.
• To provide induction training, information and supervision to employees as appropriate, ensuring they are conversant with their duties, rights and responsibilities
• To promote good communication by means of employee meetings, written and verbal reports and encourage openness at all levels
• To monitor employees duties and performance. Ensure probationary periods are managed appropriately. Deal with informal and formal disciplinary matters
• Ensure the emotional, spiritual, physical, medical and material needs of the clients are recognised, assessed and met where possible. This will involve ensuring there are regular planned reviews, assessments and formulation of care plans for all clients in liaison with other professional workers
• Ensure clients are regularly consulted with as part of the branch QA system
• Oversee that Health & Safety is adhered to at all times in the branch and clients homes
• Ensure mandatory training requirements are met, checking the training matrix to ensure all staff are trained
• Ensure rotas are covered in advance where possible and all care calls are made in accordance with client and carer rotas.

Benefits

• Competitive initial salary of circa £35,000 to £38,000 per annum based upon experience
• The ability to grow and progress further up the career ladder into future roles
• Employee support line
• Bonus structure which can potentially take salary up to £48,000 per annum
• Access to our online discounts portal
• Laptop and Work Mobile Phone
• Holiday Entitlement

To Be Successful, You Will

• Have extensive care experience with excellent customer service and people management skills
• Be commercially aware
• Have strong influencing skills
• Be able to demonstrate achievement of business growth targets
• Have the ability to build good working relationships
• Have strong organisation and planning skills
• Have the drive and motivation to take on a broad role and develop our care services
• Be able to work well and accurately under pressure whilst working independently with minimal supervision
• Be flexible to meet the demands of the business including participating in an on-call rota.
• Possess a minimum qualification of NVQ Level 3 in Health & Social Care and be willing to work towards the NVQ Level 5.

Other Details

Due to the need to support the On-Call function, this Registered Care Manager position may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

Job Type: Full-Time

Benefits of this Role

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule

• Monday to Friday
• Weekend availability

Application Questions

• How many years of management experience do you have?
• Possess a minimum qualification of NVQ Level 3 in Health & Social Care and be willing to work towards the NVQ Level 5?

Licence/Certification

• Driving Licence (required)

Work Location

In person