Registered Branch Manager

Prestige Nursing; Eastbourne; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading home care provider in Eastbourne is seeking an experienced Registered Branch Manager. In this role, you will manage daily operations, ensure compliance with regulations, and lead a team to achieve business success. The position offers a supportive working environment, competitive salary, and growth opportunities. Ideal candidates will have solid operational experience and a passion for delivering high-quality care.

Benefits

Competitive salary

28 days annual leave plus bank holidays

Additional paid day off for your birthday

Family friendly policies

Reward and recognition programmes

Annual leave purchase scheme

Cycle benefit scheme

Health service discounts

Wellbeing support via Employee Assistance Programme

Career development and training

Qualifications

• Solid operational experience required.
• Ability to manage and support a team.
• Experience in meeting business compliance targets.

Responsibilities

• Manage daily operations within the branch.
• Ensure compliance with ISO and legislative requirements.
• Provide reports to Regional Managers/Head Office.

Skills

Confident in promoting the branch

Self-motivated

Computer literate

A passion for managing and driving excellence

Excellent organisational skills

Excellent leadership qualities

Commitment to equal opportunities and diversity

Job description

Job title: Registered Branch Manager

Location: Eastbourne

Hours: Monday to Friday 9am – 5pm as well as on call responsibilities to be arranged in branch.

Pay: £45,000 per annum

People are at the very heart of Prestige Nursing & Care, and we want to make life better for them. As a Registered Branch Manager, you’ll grow and develop in an exciting franchise business that puts people at the centre of everything we do. Prestige Nursing & Care has provided home care for more than 80 years. Our aim is to lead the care industry by providing high quality, personalised and specialist home care services to our clients and our communities.

Due to the current changes within our organisation and becoming a Franchise organisation, we are looking for a dynamic and independent professional with solid operational experience and a flexible, enthusiastic, and can-do attitude to manage our Eastbourne location. You will be leading and supporting your team in ensuring that key business and compliance targets are met. You will be responsible for developing your team to meet all demands and ensure continued success.

As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

MAIN RESPONSIBILITIES

• Be CQC registered for the branch
• Manage the daily operation within the branch to ensure a cost effective and efficient service delivery
• To assess branch performance against weekly and monthly targets
• Achieve and maintain Registered Manager status
• Ensure compliance with ISO and all legislative requirements
• Maintain accurate records
• Manage all branch level complaints
• Manage a team of Field Care Supervisors
• Provide reports to Regional Managers/Head Office as and when required
• Identify training and development needs for all branch staff
• Presenting to prospective new clients
• Maintaining great relationships with existing clients
• Key account management
• Advising on pay rate changes
• Ensure the effective placement of staff to meet client needs
• Manage the accurate processing of weekly timesheets via Webroster
• On call duties as arranged locally

GENERAL RESPONSIBILITIES

• Occasionally support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

KEY ATTRIBUTES/KNOWLEDGE/SKILLS/EXPERIENCE

• Confident in promoting the branch
• Self-motivated
• Computer literate
• A passion for managing and driving excellence
• Excellent organisational skills
• Excellent leadership qualities A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care values

Your benefits will include:

• Competitive salary.

• 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.

• An additional paid day off for your birthday.

• Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.

• Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.

• Annual leave purchase (ALP) scheme to provide more time off during the year.

• Cycle benefit scheme to support healthier more sustainable travel choices.

• Blue Light Card & Health Service Discounts to help save money on your spending.

• Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.

• Career development and training to help you achieve your potential.

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.