Regional Support Manager

Richmond Villages; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare group is seeking a Regional Support Manager (Clinical) to provide operational support to care homes across Essex. This role involves coaching Home Managers, conducting audits, and analyzing service metrics to improve care quality. The ideal candidate will be a Registered Nurse with experience in quality roles and a passion for enhancing residents' lives. Competitive salary and comprehensive benefits, including a company car and private medical insurance, are offered in this full-time position.

Benefits

Competitive salary

Management bonus scheme

Company car

Private medical insurance

Life assurance

Pension contributions

33 days annual leave

Discounted gym membership

Qualifications

• Previous experience in a Home Manager or Quality role.
• Strong clinical knowledge as a Registered Nurse.
• Experience leading internal and external audits.

Responsibilities

• Provide operational support to care homes in the region.
• Coaching and mentoring Home Managers to deliver quality care.
• Monitor service quality using metrics and conduct audits.

Skills

Clinical knowledge

Audit experience

Coaching and mentoring

Data analysis skills

Adaptability

Education

Registered Nurse qualification

Job description

Job Description

Regional Support Manager (Clinical)

Covering Essex and the surrounding areas

Full time & permanent

Competitive salary & eligibility for management bonus scheme, Company car & superb benefits including private medical insurance, life assurance and excellent pension contributions

Do you want to work in a rewarding environment where you can truly make a difference each and every day?

Do you want to work in a fast‑paced team environment where no day is the same?

What's in it for you? The benefits include:

• Job satisfaction! Being able to make a difference to our residents and their families lives each and every day.
• Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance.
• 33 days annual leave (inclusive of statutory bank holidays).
• Comprehensive induction, on‑going training and development to support your career prospects.
• Discounted gym membership, free flu vaccine and discounts on Bupa dental care.

About the Role

You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region.

Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people.

You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management.

Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team.

You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

What We’re Looking For

• Previous experience of performing successfully in a Home Manager or Quality role.
• Registered Nurse with a strong clinical knowledge base.
• Experience in leading audits (internal & external), creating action plans.
• Adaptability and ability to work across a number of different care homes with differing requirements.
• Experience in coaching and supporting teams around clinical concerns such as analysing data for trends/themes.

Who We Are

We are a leading healthcare group, running care homes, retirement villages, health centres, dental centres and hospitals all over the world. We provide insurance to over 16 million people. Our purpose is simple – helping people live longer, healthier, happier lives and creating a better world. We believe in you to help us achieve it.

We champion diversity and understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives.

Time Type

Full time

Job Area

Care Home – Management

Locations

Bupa Place, Colonia Court, Cottenham Court, Croft House, Hutton Village, Premier Court, St Marys (Luton)