Regional Performance Manager

Johnson Controls; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in Birmingham is looking for a Regional Performance Manager. The successful candidate will analyse data to drive performance, support managers in resolving disputes, and lead initiatives for Continuous Improvement. Key qualifications include strong communication and leadership skills, ability to identify risks, and a proactive approach. This role offers competitive compensation and comprehensive benefits.

Benefits

Company car

Paid holidays including bank holidays

Sick pay

Pension match

Life assurance

EAP

Referral scheme

Discounts

Cycle-to-work scheme

Training opportunities

Qualifications

• Strong relationship-building, influencing, and motivating skills.
• P&L experience desirable.
• Full driving license required.

Responsibilities

• Analyse data and performance trends with stakeholders to drive performance.
• Assist Managers in preventing and resolving customer disputes promptly.
• Lead initiatives to optimise team performance and mitigate business risks.
• Provide insight from data to identify opportunities or risks.
• Promote a culture of Continuous Improvement.

Skills

Excellent communication

Customer service skills

Leadership skills

Data analysis

Proactive approach

Relationship-building

Job description

Overview

The Regional Performance Manager will have excellent communication and leadership skills, inspiring and influencing others. They will handle unexpected situations with a proactive, professional approach and drive performance to achieve and exceed business targets. At Johnson Controls, we make a positive impact worldwide by providing advanced solutions, protecting people and the environment, giving back to communities, and constantly asking “what’s next?” Safety is in our DNA, and as the UK’s leading fire and security provider, we constantly evolve to stay ahead. We need people who share this mindset.

What we offer

• Competitive Compensation: Salary and bonus scheme.
• Perks & Benefits: Company car, paid holidays including bank holidays, sick pay.
• Comprehensive Benefits: Pension match, life assurance, EAP, referral scheme, discounts, cycle-to-work scheme.
• Training Opportunities: On-the-job and cross-training opportunities.
• Collaborative Environment: Encouraging team environment with access to business resource groups.
• Career Development: Support for long-term professional growth.

How you will do it

• Analyse data and performance trends with Service Managers, Field Delivery Managers, and other stakeholders to drive performance. Support the Head of Service with strategic initiatives.
• Assist Managers in preventing and resolving customer disputes promptly, minimising impact.
• Lead initiatives to optimise team performance, delivery, and mitigate business risks.
• Provide insight from data to identify improvement opportunities or risks.
• Lead Continuous Improvement initiatives and implement required cadences with stakeholders to support targets and KPIs.
• Act as communication link between field teams and office-based teams.
• Support work execution, routine inspections, and timely customer delivery.
• Promote a culture of Continuous Improvement, transformation, and efficient working practices.
• Identify training needs of Technicians and support team development with Managers.

What we look for

• Excellent communication, customer service, and leadership skills.
• Ability to use data to identify risks and improvement opportunities.
• Proactive, professional, and adaptable to new situations.
• Strong relationship-building, influencing, and motivating skills.
• P&L experience desirable.
• Full driving license required.
• Relevant industry experience desirable but not essential.