Regional Operations Director - Commercial Cleaning

COREcruitment; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider is seeking an experienced Operational professional to oversee commercial cleaning contracts in London. This hands-on role requires a leader passionate about service excellence and people development. Responsibilities include managing operations to ensure compliance with targets, developing strategies for efficiency, and building strong client relationships. The ideal candidate has over 3 years of experience in a senior operational role within the commercial cleaning sector.

Qualifications

• Minimum 3+ years’ experience in a regional or senior operational role within commercial cleaning or facilities management.
• Strong people management skills with a track record of leading multi-site teams.
• Excellent organizational, analytical, and communication skills.

Responsibilities

• Lead and manage regional cleaning operations to achieve contract performance, compliance, and KPI targets.
• Develop and implement operational strategies to improve service delivery and client satisfaction.
• Build strong relationships with clients, ensuring high levels of retention.

Skills

People management

Analytical skills

Organizational skills

Commercial awareness

Job description

My client, a leading service provider is seeking a driven and experienced Operational professional to oversee a portfolio of commercial cleaning contracts within a fast paced, collaborative environment. This role is ideal for a hands on operational leader who is passionate about service excellence, people development, and continuous improvement.

Key Responsibilities

• Lead and manage regional cleaning operations to achieve contract performance, compliance, and KPI targets.
• Develop and implement operational strategies to improve service delivery, efficiency, and client satisfaction.
• Work closely with internal support teams to ensure seamless delivery and successful mobilisation of new contracts.
• Analyse performance data, audits, and trends to drive improvements and informed decision‑making.
• Build strong relationships with clients, ensuring high levels of retention and satisfaction.
• Support, coach, and develop contract managers and site teams to maximise performance.

Key Requirements

• Minimum 3+ years’ experience in a regional or senior operational role within commercial cleaning or facilities management.
• Strong people management skills with a track record of leading multi‑site teams.
• Commercial awareness with experience managing budgets, performance metrics, and service delivery.
• Excellent organisational, analytical, and communication skills.
• Ability to manage multiple contracts and priorities in a fast‑moving environment.