Regional Manager

Mission 4 Recruitment; Croydon; On-site; GBP 38,000 - 45,000; Full time

Job summary

A dynamic and rapidly expanding SME in the facilities sector seeks an experienced Regional Manager to oversee operations for a portfolio of schools in Croydon. The successful candidate will excel in managing budgets, ensuring high service quality, and fostering client relationships. This role requires strong leadership and knowledge of Health and Safety protocols within the education sector. Benefits include birthday leave, access to e-learning courses, and a paid volunteering day as part of a comprehensive rewards scheme.

Benefits

Additional day off for birthday

Access to extensive E-Learning Platform

Online Wellbeing platform

Paid volunteering day annually

Participation in 'Above & Beyond' Reward Scheme

Comprehensive death in service policy

Qualifications

• Proven expertise in managing operational teams and financial budgets in a service industry.
• Strong leadership skills and ability to influence stakeholders at a senior level.
• Practical knowledge of Health and Safety management systems.

Responsibilities

• Manage and coach site-based teams for high-quality service delivery.
• Manage site budgets to maximize contract profitability.
• Foster professional relationships with clients.
• Conduct quality audits to ensure cleaning standards are met.
• Seek continuous improvement and account growth opportunities.
• Ensure adherence to Health & Safety legislation.
• Provide support and reports to the Operations Manager.

Skills

Management of operational teams

Financial budgeting

Client relationship management

Leadership skills

Health and Safety knowledge

Motivational skills

Job description

Regional Manager

Location: Croydon, BR3

Salary: Up to £45,000 (+ Electric Company Car)

Working Hours: Monday- Friday (9am - 5pm)

Job Code: MJ2178

We are delighted to be supporting a dynamic and rapidly expanding SME in the facilities sector as they seek to appoint an exceptional Regional Cleaning Manager. This is a superb opportunity to join a business that is committed to growth and operational excellence.

Our client requires a results-driven and highly professional Regional Manager to take ownership of a key portfolio of schools within the Lincoln area. This critical management role is focused on driving operational performance, ensuring contract profitability, and maintaining the highest standards of service quality and client satisfaction.

Compliance Requirement: Given the nature of working within the education sector, the successful candidate will be required to successfully pass an enhanced Disclosure and Barring Service (DBS) check to our client's satisfaction.

Key Responsibilities

• Effective management, coaching, and recruitment of site-based teams to ensure consistent, high-quality service delivery.
• Diligent management of site budgets to maximise contract profitability, identifying and implementing cost-saving measures and efficiency improvements.
• Serving as the senior operational point of contact for clients, fostering and maintaining robust, professional relationships that lead to high satisfaction and account retention.
• Conducting regular, robust quality audits across all sites and proactively ensuring the specified cleaning standards are met and sustained.
• Actively seeking opportunities for continuous improvement, account growth, and selling in additional value-added services to the existing client base.
• Ensuring rigorous adherence to all relevant Health & Safety legislation and company procedures across the portfolio.
• Providing regular project support, reports, and ad-hoc activities as required by the Operations Manager to support strategic decision-making.

Requirements, Skills & Experience

• Proven expertise in managing operational teams, financial budgets, and complex client relationships within a service industry.
• Strong leadership, motivational, and planning skills, coupled with the ability to influence stakeholders at a senior client level.
• Practical working knowledge of Health and Safety management systems and legislation, ideally within the contract cleaning industry.
• Previous experience working with clients in the education sector (schools, academies) would be a distinct advantage.

Employee Benefits

• An additional day of annual leave to celebrate your birthday!
• Free access to an extensive E-Learning Platform (40+ courses) to support ongoing career growth.
• Access to an online Wellbeing platform to promote health and balance.
• A paid volunteering day annually to support a cause of your choice.
• Participation in the 'Above & Beyond' Reward Scheme for outstanding performance.
• A comprehensive death in service policy.