Regional Field Service IT Support Engineer

Express Recruitment; England; Hybrid; GBP 35,000; Full time

Job summary

A well-established Business Service Provider based in London is seeking an IT Support Engineer. The successful candidate will provide exceptional IT support, manage client interactions daily, and ensure clients are updated with their IT licenses. A full clean UK driving licence is necessary due to travel requirements. The position offers a competitive salary of up to £35,000 per annum plus benefits including a company car, hybrid working model, and private medical provisions.

Benefits

Company vehicle

Hybrid working

Fuel card

Work mobile phone

Laptop

Private medical provisions

Qualifications

• Strong experience in 1st and 2nd line IT support.
• Full clean UK driving licence required.
• Experience in solving IT issues from diagnosis to completion.

Responsibilities

• Manage day to day client interactions.
• Deliver exceptional IT support on-site.
• Ensure clients are up to date with IT licenses.
• Act as primary contact for escalations.

Skills

Microsoft Windows servers

Desktop platforms

Office applications

Microsoft Active Directory

VoIP Telephony

RMM systems

Automated ticketing systems

Connecting routers

Configuring firewalls

Switches

Job description

Express Recruitment are delighted to be working with a well-established Business Service Provider who promote an environment of individual growth and progression. They are looking for an IT Support Engineer to join their team of professionals at their London based office.

The successful candidate will manage clients on a day to day basis, visit clients on site to deliver exceptional IT support and ensure all clients are up to date with their current IT licenses. Due to the travel requirements regionally across London and southeast areas, a full clean UK driving licence is essential to apply for the role. There is some flexibility for remote working when not visiting clients.

Their ideal candidate will have strong 1st and 2nd line IT support experience, be highly proficient with Microsoft Windows servers, Desktop platforms and Office applications, and have a polite and analytical approach.

For the position, they are offering a competitive salary of up to c£35,000 per annum D.O.E and a generous benefits package including company vehicle, hybrid working, fuel card, work mobile phone and laptop, private medical provisions and more!

Roles & Responsibilities

• Work with the IT Sales Manager to provide customers with more supportable products
• Manage day to day interactions with clients including updating them regularly
• Ensure customers are up to date with relevant licenses and assets accordingly
• Visit and support customers in the London area to provide exception IT support
• Act as the primary point of contact for customer escalations
• Address complex issues in line with contractual requirements
• Travel to various customers across the region

Skills & Experience

• Highly proficient with Microsoft Windows servers, Desktop platforms and Office applications including Server 2008 / 2012 / 2016 / 2019 / 2022, Windows 10 / 11 and Office 2016 / 2019 / 365
• Experience using Microsoft Active Directory including 365 directory sync
• Office 365 administration and implementation experience is desirable
• Knowledge of VoIP Telephony, RMM systems and automated ticketing systems is desirable
• Experience connecting and configuring routers, firewalls and switches
• Polite and professional manner whilst always putting the customer first
• Experience solving issues from diagnosis to completion
• Possess a full clean UK driving licence

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.

Find all of our current vacancies on https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours : Monday to Friday, 8 : 45am to 5 : 45pm

Salary : Up to c£35,000 per annum D.O.E + Company Car

Location : London, Greater London (Hybrid)

Job Type : Full Time, Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.