Regional Field Service Engineer – Robotics & Pharma

Wallace Hind Selection LTD; Oxford; Hybrid; GBP 52,000 - 56,000; Full time

Job summary

A leading recruitment agency seeks a Technical Service Engineer in the United Kingdom to manage innovative robotics solutions within pharmaceutical sectors. This role involves significant travel across the Midlands, South, and occasionally Europe, with extensive training provided from Day 1. Key responsibilities include customer support, diagnostics, and preventive maintenance, aimed at ensuring superior customer satisfaction. Ideal candidates should have a technical background and strong problem-solving skills. Competitive salary and comprehensive benefits are offered.

Benefits

Monthly On-Call Allowance

Company Pension Scheme

Performance Bonus

25 Days Annual Holiday

Private Healthcare

Qualifications

• Must have a strong customer-facing background.
• Able to work on complex machinery in relevant industries.
• Willingness to travel frequently for work.

Responsibilities

• Become the service subject matter expert for customers.
• Perform remote support and diagnostics.
• Ensure timely customer follow-up for issues.

Skills

Technical background in electrical, mechanical, or IT

Customer-centric approach

Creative problem-solving

Experience with Microsoft 365

Knowledge of Beckhoff Twin CAT and Elmo Studio

Education

Technical Degree, HNC, HND, or equivalent experience

Tools

Microsoft 365

SQL databases

Job description

A leading recruitment agency seeks a Technical Service Engineer in the United Kingdom to manage innovative robotics solutions within pharmaceutical sectors. This role involves significant travel across the Midlands, South, and occasionally Europe, with extensive training provided from Day 1. Key responsibilities include customer support, diagnostics, and preventive maintenance, aimed at ensuring superior customer satisfaction. Ideal candidates should have a technical background and strong problem-solving skills. Competitive salary and comprehensive benefits are offered.