Regional Field Service Engineer – Robotics & Pharma

Wallace Hind Selection LTD; Cambridge; Hybrid; GBP 52,000 - 56,000; Full time

Job summary

A leading recruitment firm is seeking a Technical Service Engineer to manage robotics solutions within the pharmaceutical and biotechnology markets. This regional role covers the Midlands and Southern England, including some European travel. Ideal candidates will have a technical background, strong customer-focus, and problem-solving abilities. The position offers extensive training and a competitive salary between £52,000 - £56,000, along with various benefits. Your expertise will ensure superior service to clients while working in a collaborative environment.

Benefits

Monthly £150 On-Call Allowance

Company Pension Scheme

Performance Bonus

25 Days Annual Holiday

Private Healthcare

Life Assurance

Qualifications

• Experience in fields such as Life Sciences, Robotics, or Medical Equipment.
• Ability to lift up to 50 pounds occasionally.
• Capability of working reliably under pressure.

Responsibilities

• Become the service subject matter expert for customers.
• Perform remote support and diagnostics on technical issues.
• Manage escalation flows to ensure timely follow-ups.

Skills

Customer-centric attitude

Problem-solving mindset

Technical background (electrical, mechanical, IT)

Experience with Microsoft 365

Knowledge of Beckhoff Twin CAT

Education

Technical Degree, HNC, HND, or equivalent experience

Tools

SQL databases

Active Directory

Job description

A leading recruitment firm is seeking a Technical Service Engineer to manage robotics solutions within the pharmaceutical and biotechnology markets. This regional role covers the Midlands and Southern England, including some European travel. Ideal candidates will have a technical background, strong customer-focus, and problem-solving abilities. The position offers extensive training and a competitive salary between £52,000 - £56,000, along with various benefits. Your expertise will ensure superior service to clients while working in a collaborative environment.