Regional Field Service Engineer – Pharma Robotics

Wallace Hind Selection; Birmingham; Hybrid; GBP 52,000 - 56,000; Full time

Job summary

An innovative tech company in the Midlands seeks a Field Service Engineer to manage state-of-the-art robotics solutions for the pharmaceutical and biotechnology markets. This role involves significant travel within the UK and Europe, with comprehensive training provided from day one. The ideal candidate will have a technical background and experience in customer-facing roles. Competitive salary and extensive benefits, including performance bonuses and private healthcare, are part of this exciting opportunity.

Benefits

Monthly £150 On-Call Allowance

Company Pension Scheme

Performance Bonus

25 Days Annual Holiday

Group Income Protection Scheme

Private Healthcare

Life Assurance

Qualifications

• Technical background in electrical, mechanical, or IT within complex machinery.
• Experience in customer-facing roles with a strong service mindset.
• Familiarity with Microsoft 365, Active Directory, and SQL databases.

Responsibilities

• Serve as the main Field Service Engineer for the Midlands and South.
• Manage service calls and escalations in a timely manner.
• Perform remote support and diagnostics for systems.

Skills

Customer-centric approach

Creative problem-solving

Technical expertise in electrical and mechanical systems

Education

Technical Degree, HNC, HND, or equivalent experience

Tools

Microsoft 365

IP addressing and Remote Desktop Protocols

D365 Service Reports

Job description

An innovative tech company in the Midlands seeks a Field Service Engineer to manage state-of-the-art robotics solutions for the pharmaceutical and biotechnology markets. This role involves significant travel within the UK and Europe, with comprehensive training provided from day one. The ideal candidate will have a technical background and experience in customer-facing roles. Competitive salary and extensive benefits, including performance bonuses and private healthcare, are part of this exciting opportunity.