Regional Control & Logistics Lead

TVS SCS; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A logistics service provider in Glasgow is seeking a role focused on supporting regional operations at their Control Centre. Responsibilities include allocating bookings to Couriers, ensuring high customer service standards, and maintaining compliance with service level agreements. The ideal candidate will have a strong background in logistics services, particularly in the Sameday courier sector, and experience managing third parties in line with KPIs and SLAs. This position is vital for adapting operations to meet business demands.

Qualifications

• Background in Logistics services and knowledge of IT sector.
• Proven experience managing third parties with KPIs and SLAs.
• Understanding of IR35 regulations is advantageous.

Responsibilities

• Allocate bookings to Couriers transparently.
• Ensure excellent customer service delivery.
• Provide resource levels to meet SLAs during OOH.
• Monitor fleet levels for compliance.

Skills

Logistics services background

Customer Service

Decision Making

Strategic Planning

Job description

A logistics service provider in Glasgow is seeking a role focused on supporting regional operations at their Control Centre. Responsibilities include allocating bookings to Couriers, ensuring high customer service standards, and maintaining compliance with service level agreements. The ideal candidate will have a strong background in logistics services, particularly in the Sameday courier sector, and experience managing third parties in line with KPIs and SLAs. This position is vital for adapting operations to meet business demands.