Regional Account Manager - UK-Europe

Cushman & Wakefield; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading commercial real estate firm in London seeks a Regional Account Manager to lead portfolio management and enhance client relationships. The ideal candidate has over 15 years in corporate real estate, exceptional relationship skills, and a focus on service delivery. This position will require travel, as it involves managing a diverse portfolio across multiple EMEA markets while achieving performance targets.

Benefits

Culture of inclusion

Professional development opportunities

Qualifications

• 15+ years’ experience managing corporate real estate services.
• Demonstrable success in handling senior client relationships.
• Experience working in a matrix structure.

Responsibilities

• Lead portfolio management and real estate transactions.
• Develop relationships with senior client stakeholders.
• Ensure delivery meets contract KPIs.

Skills

Relationship building

Proactive problem-solving

Organizational skills

Negotiation skills

Education

Educated to degree level

M/FRICS qualification

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Job Title

Regional Account Manager - UK-Europe

Job Description Summary

Job Description

EMEA & UK Regional Account Manager - Portfolio Management

Global Occupier Services

UK/EMEA

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.

Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

Integrated Portfolio Management (IPM) has an enviable track record in delivering savings, efficiencies, and enhanced portfolio control for our clients. IPM provides services to ensure the smooth day-to-day running of occupier clients’ operational and surplus portfolios.

We have an exciting opportunity for a motivated Regional Account Manager to join our market-leading GOS, IPM function.

Role Purpose

• Lead the team delivering portfolio management and real estate transactions across a portfolio of >1,000 interests across c 30 countries (50% of interests are in UK)
• Own delivery performance and issue resolution
• Optimise levels of cohesion and standardisation across all geographies
• Define supply chain and internal resource requirements and manage relationships appropriately
• Own relationships with senior client stakeholders
• Operate collaboratively as part of the C&W account leadership team
• Represent C&W interests in integrations with other client service providers
• Fulfil contractual performance obligations plus revenue and EBITDA targets.

Core Responsibilities

• Develop and maintain relationships with senior client stakeholders, building confidence in expertise and effectiveness of service delivery
• Ensure successful delivery at key phases of client assignments, e.g. presentations and workshops, high value transactions
• Manage relationships with other offices and departments and supply chain to provide a seamless service to the client
• Hold regular reviews with clients to ensure service delivery is meeting operational and strategic objectives. Solicit client feedback and manage expectations on an ongoing basis.
• Actively share information obtained about clients – open in approach and views clients as owned by “C&W” rather than personal contacts. Maintain accurate pipeline and CRM records.
• Work closely with other C&W skill lines and/or GOS Account teams to ensure the delivery of services within the overall contract. Take prompt action to rectify shortfalls in delivery standards.
• Demonstrate a deep understanding of market/sector/client requirements and use this information to anticipate future client needs and develop new business proposals. Stay up to date with market developments and best practice.
• Ensure delivery achieves contract KPIs
• Provide regular reporting and MI to appropriately inform forecasting and budgeting activity.
• Establish and maintain standards and procedures, communicate them to the team, ensure own and team’s work complies with procedures and guidelines (health & safety, quality, risk, professional code of conduct, etc.)
• Identify, manage and mitigate risks by implementing plans to review output of quality and risk procedures and achieve clear internal and external audit reports
• Lead and motivate team; role model C&W values
• Provide on-going coaching, mentoring and development opportunities for others, building broader team understanding of relevant market factors
• Create a sense of purpose in relation to client delivery and satisfaction.
• Ensure the necessary resources and support are in place to allow team to deliver against clients’ and business needs and expectations
• Set and achieve own objectives in line with business plan and update with line manager as necessary

Qualifications

• Educated to degree level
• M/FRICS qualification preferred

Knowledge & Experience

• Demonstrable success in handling senior client relationships and securing client loyalty
• Business management skills e.g. knowledge of basic accounting practices, business planning tools
• In-depth knowledge of current legislation and case law as relevant to role
• Experience of working in a matrix structure, coordinating virtual teams across several different workstreams.
• Demonstrable success in handling senior client relationships and securing client loyalty
• Competent at managing operational delivery of corporate real estate services and has experience of using technology to drive efficiencies.
• Clear understanding of the Real Estate Market, client needs and expectations.
• Good knowledge of contract management, KPI measurement/performance reporting.
• Understanding of corporate ESG agendas
• Track record in savings delivery to clients
• Experience service delivery across a range of EMEA markets
• IT skills (MS Word, Excel, PowerPoint, Outlook, Internet)
• 15+ years’ experience of delivering integrated services to geographically and technically diverse portfolios
• Record of business generation with new and existing clients
• Full Driving licence and passport essential as the role will involve travel

Skills & Personal Qualities

• Proactive, self-starting, tenacious. Focused on the timely delivery of superior but commercially effective results.
• Takes a big picture view and can see the end-to-end process.
• Strong relationship building skills, an effective listener with high levels of professional and personal gravitas that will engender confidence with stakeholders.
• Lateral and creative thinking, able to ask incisive questions, uncover client needs/issues and provide timely and effective solutions. A problem solver who is able to react quickly but rationally to address issues and deliver on new opportunities.
• Experience of managing multiple stakeholders and agendas. Able to effectively trouble-shoot and flexibly respond to rapidly changing priorities.
• Well organised – good time manager, clear understanding of contract priorities and delivery timescales. Shows good attention to details and able to plan for multiple deadlines.
• Clear and concise communicator – ensures teams are clear on priorities and expected outcomes, responds promptly and fully to client issues.
• Skilled influencer and negotiator, able to work multiple routes to get to an outcome, knows how organisations work and is able to “find their way around” to get to the right decision makers.

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information

INCO: “Cushman & Wakefield”