Regional Account Manager

Arcus FM; Manchester; On-site; GBP 62,000 - 73,000; Full time

Job summary

A facilities management firm is seeking a Regional Manager in Manchester to oversee key accounts in the North West. This role involves budget management, stakeholder collaboration, and continuous improvement initiatives. Candidates should have substantial account management experience in the FM sector and a Level 5 qualification in a relevant field. The position offers a competitive salary, car allowance, and various employee benefits including annual leave and training opportunities.

Benefits

Car allowance

Discretionary bonus scheme

Annual leave

Life Assurance

Training academy access

Health Cash Plan

Discounts at fitness centers

Qualifications

• Proven high-level account management experience in the FM sector.
• Experience in managing multi-site commercial operations.
• Ability to lead operational teams effectively.

Responsibilities

• Manage designated accounts effectively across the North West.
• Ensure budget compliance and continuous improvement.
• Build strong client and stakeholder relationships.

Skills

Account management experience

Managing senior stakeholders

Process improvement

Strategic planning

Financial planning

Knowledge of Hard Services

Education

Level 5 qualification in FM, Engineering, or Management

Health & Safety qualification

Job description

Overview

Arcus FM are recruiting for Regional Manager that will cover the North West, where the successful candidate will be responsible for the management of our clients designated accounts. You will be responsible for budget management, ensuring collaboration with internal and external stakeholders to ensure effective delivery, and identifying future opportunities for growth. You'll be accountable for the delivery of services across the regional portfolio, undertaking regular meetings with key stakeholders and reviewing the services being provided to ensure value for money and service excellence are being delivered. You'll develop and build long-term relationships with client management and key stakeholders, delivering value and great service on the areas that matter to them. Responsible for driving a culture of continuous improvement through the facilities function, you will identify and implement improvements to current practices and ensure continuous development and performance improvement over the life of the contract. Other responsibilities include:

• Writing up the annual regional manager surveys completed by the operational delivery team and provide to the client in an agreed format.
• Ensuring the key statutory compliance measures are delivered.
• Assisting the Operations Director in the execution of a cohesive operations strategy that supports the business plan.
• Identifying opportunities with the client to increase revenue and develop associated options/plans.
• You will also contribute to the decisions made by senior management team to ensure the future success of the strategic vision of operations within the organisation.

Qualifications / Experience

• Applicants should have demonstrable high-level account management experience within the FM sector, and a track record of managing operations or facilities maintenance for multi-site commercial building environment.
• Experience managing clients and stakeholders at senior levels.
• Experience leading and managing an operational and field-based management.
• Track record of delivering continuous process improvement, developing performance improvement tools and processes.
• Experience in strategic planning and execution, formulating policy, and developing and implementing new strategies and procedures.
• Experience of managing and motivating staff through periods of change and business growth.
• Extensive knowledge of Hard Services and contractor management.
• Understanding of KPIs and performance management.
• Knowledge in areas of financial planning and control, and strategic decision making.
• Understanding organisational requirements and systems in the areas of quality management, health and safety, legal compliance, environmental policies and general duty of care.
• You'll also have a recognised and relevant qualification in FM, Engineering, Customer Service or Management at level 5 or above, and ideally be a member of a professional institution or trade association directly relevant to the range of services to be managed i.e. IWFM, RICS, or an engineering-based institute, and hold a relevant Health & Safety qualification.

Disability & Diversity

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

Salary & Benefits

• Salary: Up to £62,919 per annum, depending on experience
• Car allowance: £5,549 per annum
• Up to 10% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave, plus bank holidays, Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off BQ/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres