Refrigeration Service Manager

Spider Web Recruitment; Ipswich; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading refrigeration company in East Anglia is seeking a Refrigeration Service Manager to lead their service department in a hybrid role. Responsibilities include managing a team, ensuring compliance with regulations, and driving business performance. The ideal candidate should possess relevant refrigeration qualifications, strong leadership abilities, and excellent organizational skills. This full-time position offers a competitive salary ranging from £60,000 to £70,000 per annum, along with various benefits including a pension scheme and bonus opportunities.

Benefits

Competitive Salary

23 days holidays plus bank holidays

Pension scheme

Flexibility in working arrangements

Ongoing training and career development opportunities

Qualifications

• Proven experience in a service management role within the refrigeration sector.
• Ability to lead and develop a team effectively.
• Strong understanding of health & safety and F-Gas regulations.

Responsibilities

• Lead and manage a team of refrigeration engineers and support staff.
• Ensure compliance with health & safety regulations.
• Monitor departmental performance and drive business growth.

Skills

Strong technical knowledge

Proven leadership ability

Organizational skills

Excellent customer service

Effective problem resolution

Education

Relevant refrigeration qualifications (F-Gas, City & Guilds NVQ Level 2)

Tools

Microsoft Office 365

Job description

Refrigeration Service Manager - Spider is advertising on behalf of a well-established and expanding refrigeration company, who are seeking a motivated and skilled Refrigeration Service Manager to lead their service department in this hybrid, full time, permanent position based across East Anglia.

Why them:

This reputable company is known for delivering high-quality refrigeration and air conditioning solutions across multiple sectors. They offer a supportive, professional, and forward-thinking environment where your leadership, ideas, and technical expertise are recognised and valued, with excellent opportunities for career progression.

Fantastic company benefits include:

• Competitive Salary: £60,000 - £70,000 per annum depending on experience, including an annual bonus
• Holidays: 23 days plus bank holidays, increasing with service
• Pension scheme
• Other: Crew cab van or electric car, flexible and hybrid working, ongoing training and career development opportunities within the business.

About the role:

As a Refrigeration Service Manager, you will lead a service department, combining hands‑on technical expertise with strategic leadership. You'll manage and develop a team of refrigeration engineers and support staff, ensuring high standards of service delivery, compliance, and customer satisfaction. Working hours for this role are 40 hours per week, with a flexible hybrid working arrangement.

Key duties and responsibilities include:

• Lead, manage, and mentor a team of refrigeration engineers and support staff, overseeing daily operations, scheduling, resource planning, and workloads.
• Ensure compliance with health & safety, F‑Gas regulations, and company procedures while maintaining high standards of customer service and resolving escalated issues.
• Monitor departmental performance, including KPIs, budgets, and service quality, driving business growth and continuous improvement.
• Support recruitment, training, and development of the service team, building a skilled and high‑performing workforce.
• Liaise with clients, suppliers, and internal teams, using Microsoft Office 365 and other systems to manage operations efficiently.

About you:

As a Refrigeration Service Manager, you will have strong technical knowledge and proven leadership ability. You are highly organised, able to manage priorities and deadlines effectively, and take pride in delivering excellent customer service. You will hold relevant refrigeration qualifications, including F‑Gas and City & Guilds NVQ Level 2 in refrigeration. You are confident leading a team, proactive in resolving issues, and motivated by the opportunity to develop the department and grow the business. You will also need to have a full UK driving licence.

If you have the relevant skills and experience for the Refrigeration Service Manager position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Additional keywords: Refrigeration Service Manager, Refrigeration Team Lead, Refrigeration Operations Manager, Service Manager - HVAC, Commercial Refrigeration Manager, Air Conditioning Service Manager, F‑Gas Manager, Refrigeration Department Manager, Refrigeration & AC Team Lead