Recovery Technician

AIG; Croydon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global insurance leader is seeking a Recovery Technician to join their claims team in Croydon, UK. This role involves pursuing recovery opportunities and maximizing revenue from liable third parties. Key responsibilities include reviewing claim files and negotiating liability issues through effective communication. Candidates should have strong negotiation skills, proficiency in MS Office, and a good understanding of claims handling. AIG values collaboration and offers a comprehensive benefits package, emphasizing professional development and a supportive work environment.

Benefits

Comprehensive benefits package

Professional development opportunities

Inclusive workplace culture

Qualifications

• Excellent written and verbal communication skills are essential.
• A confident telephone manner is required for negotiations.
• Prior experience in liability negotiation is beneficial.
• Strong knowledge of MS Office is necessary.
• Exceptional customer service skills are expected.
• Good organisational skills are necessary for managing tasks.
• A comprehensive understanding of claims handling is preferred.
• Previous recovery experience is desirable.

Responsibilities

• Review claim files to assess recovery feasibility.
• Negotiate with third parties regarding liability and quantum.
• Protect company and customer interests during negotiations.
• Train claims personnel in recovery recognition and procedures.
• Support vehicle salvage sales and insured deductibles.
• Handle referrals from team members within the Recovery Team.

Skills

Excellent written and verbal communication skills

Confident telephone manner

Proven liability negotiation skills

Excellent knowledge of MS Office

Exceptional customer service skills

Good organisational skills

Comprehensive claims handling experience

Previous recovery experience

Job description

Join us as a Recovery Technician to take on key responsibilities within a world-class claims function.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Purpose of the role

The Recovery Technician is responsible for pursuing assigned Recovery/Subrogation opportunities and to maximise revenue received from liable third parties who are wholly and/or share liability for damages paid to Insureds by AIG whilst minimising incurred expenses. This will primarily focus on subrogation activities but could also include pursuit of Deductibles and management of vehicle salvage sales.

How you'll make an impact

• Reviewing of claim files to determine if successful recovery is feasible including investigations and evaluation of liability issues and the proactive follow up with all relevant parties.

• Telephone negotiation with third parties to establish/negotiate liability and quantum decisions within agreed handling authority, across all lines of business; to be able to document and articulate reasons for the agreed decision, including relevant case law and economic considerations.

• To be aware of and protect AIG and customers’ interests, including handling conflicts of interest and anticipating and raising awareness of issues that may impact the business.

• Training of claims personnel in recovery recognition and procedures.

• Provide support to wider Recovery activities to include management of vehicle salvage sales and insured deductibles.

• Taking and reviewing referrals from other members within the Recovery Team.

What you'll need to succeed

• Excellent written and verbal communication skills

• Confident telephone manner

• Proven liability negotiation skills

• Excellent knowledge of MS Office

• Exceptional customer service skills

• Good organisational skills

• Comprehensive end-to-end understanding and/or claims handling experience

• Previous recovery experience is desirable

Ready to take the next step in your career? We'd love to hear from you!

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd