Records Assistant

Williams Lea; England; On-site; GBP 27,000; Full time

Job summary

A global support services provider is seeking a Records Assistant in Basingstoke to enhance their team. This role involves delivering outstanding customer service and managing document records, including handling client requests and maintaining databases. The ideal candidate will have at least some experience in records management and customer service, demonstrating strong attention to detail and excellent communication skills. The position is full-time, onsite, offering a variety of employee benefits including holiday and medical insurance.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Cycle-to-work scheme

Discounted gym memberships

Qualifications

• Demonstrable experience in customer service environments.
• Well-presented with a professional manner.
• Flexible and a quick learner.

Responsibilities

• Deliver exceptional customer service to clients.
• Maintain files and databases.
• Handle incoming records queries and orders.

Skills

Customer service experience

Previous experience in records management

Attention to detail

Effective communication skills

Teamwork

Tools

Adobe Acrobat

Sharepoint

iManage

Job description

Records Assistant

Salary 27000 per annum plus company benefits

Location: Basingstoke RG21 4DZ

Contract : Full Time Permanent

Shifts: 37.5 hours per week Monday to Friday rotating shifts between 8.30am to 6.00pm with 1 hour unpaid lunch break

Work Model: Fully onsite

Williams Lea seeks a Records Assistant to join our team!

Williams Lea is the leading global provider of skilled technology-enabled business-critical support services with long-term trusted relationships with blue-chip clients across investment banks law firms and professional services firms.

Williams Lea employees nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best cost company offshore locations.

Purpose of role

The Records Assistant is responsible for delivering exceptional customer service to our clients. Responsibilities include file and database maintenance fulfilling client record requests and general office duties as needed. The Records Assistant will work closely with other members of the records team and the Facilities Manager dealing with requests.

Key responsibilities

Records

• Collecting and inputting monthly reporting information
• Dealing with incoming records queries amends and orders
• Dealing with our offsite storage provider
• Dealing with our offsite confidential paper shredding
• Periodic review of records eligible for destruction
• Review of legacy archives (both on database and those in store)
• Ensuring all paperwork and tracking sheets are correctly completed and recorded
• Compliance is always required with Williams Lea corporate standards
• All other adhoc duties / projects as assigned by the client Facilities Manager or Senior records assistant

Operations & Facilities

• Managing a structured and efficient workflow for all service areas within your remit
• Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
• Regularly reviewing services to ensure continuous improvement of their delivery
• Participating in cross departmental and site projects or other adhoc requests
• Actively participating in all on site health and safety audits and assessments and oversee compliance as required
• Ensuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
• Any other reasonable request made by Williams Lea management or the client
• Playing a flexible role assisting with records management admin support and facilities services for the office

General

• To be aware of the day-to-day health and safety requirements surrounding working area
• To immediately raise any health and safety concerns to the Workspace and Facilities team and participate in any onsite health and safety audits or assessments
• Any other reasonable request made by the Facilities Manage / Admin Support Manager / Business Service Manager

Personal attributes

• Exemplary level of customer focus with demonstrable experience in staff management in a customer service environment
• Previous experience in records management
• Well presented with a professional manner
• Flexible computer literate and a quick learner
• Confident effective communicator at all levels both written and oral with excellent writing and numeracy skills
• Hands on team worker
• High degree of attention to detail ability to retain high levels of concentration in a busy working environment

Rewards and Benefits :

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being we offer a comprehensive benefits package including but not limited to :

• 25 days holiday plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes colour nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .

View our Privacy Notice

Key Skills

General Counsel,Information Management,Adobe Acrobat,HIPAA,Information Governance,Records Management,Sharepoint,Filing,Knowledge Management,Medical Records,iManage,Taxonomy

Employment Type: Full-Time

Experience: years

Vacancy: 1