Receptionist (Weekends)

Evermore Care Homes; Lancaster; On-site; GBP 10,000 - 40,000; Part time

Job summary

A state-of-the-art care home in Lancaster is seeking a Weekend Receptionist for part-time shifts every Saturday and Sunday. In this role, you will be the first point of contact for visitors and residents, providing top-notch customer service via calls and emails while supporting administration tasks. The position requires strong communication skills, IT proficiency, and a friendly demeanor. This is an excellent opportunity to join a supportive team and make a real difference in residents' lives.

Benefits

Annual leave

Refer a Friend scheme

Health Cash Plan

Ongoing training and development

Workplace pension scheme

Free enhanced DBS checks

On-site parking

Lunch provided for site-based roles

Qualifications

• Experience of working within a care environment is desirable.
• Strong verbal and written communication skills are essential.
• Ability to work independently and as part of a team.

Responsibilities

• Act as the first point of contact for visitors, residents, and contractors.
• Provide excellent customer service by managing enquiries via calls and emails.
• Coordinate staff training and monitor outstanding training schedules.

Skills

Communication skills

Organizational skills

IT and administrative skills

Customer service

Tools

Microsoft Office

Care home software

Job description

Weekend Receptionist

Location: Lancaster, Lancashire

Service: Ashton Manor Care Home

Salary: £13.45 per hour with overtime paid at £14.95 per hour

Hours: Part-time, 15 hours a week, 9am - 5pm shifts every Saturday & Sunday

About the Role

Evermore Care is seeking an experienced Weekend Receptionist to join the team at Ashton Manor, our state‑of‑the‑art care home in Lancaster, on a permanent part‑time basis - working Saturday and Sunday 9am until 5pm. You will play a crucial role in providing a first point of contact service for our home, both in‑person and via calls and emails, whilst also supporting our administration service in handling records and scheduling training and other meetings. This role offers the opportunity to make a real difference in residents' lives while working as part of a supportive and dedicated team.

The Best Bits

• Annual leave starts at the statutory minimum, with extra days rewarded at 2 and 5 years’ service
• Refer a Friend scheme - earn up to £500 per referral
• Health Cash Plan - covers dental, optical, virtual GP, counselling, and includes discounted gym membership
• Supportive and friendly team environment with ongoing training and development
• Workplace pension scheme
• Free Blue Light Card membership
• Free enhanced DBS checks, on‑site parking, and lunch (for site‑based roles)

Main Responsibilities

• Act as the first point of contact for visitors, residents, families and contractors.
• Provide excellent customer service by answering calls, emails and managing enquiries.
• Meet, greet and sign in visitors, assisting with show rounds and supporting sales enquiries.
• Deliver clerical support including filing, photocopying, updating databases and managing electronic records.
• Prepare and maintain resident paperwork, welcome packs and up‑to‑date records.
• Coordinate staff training, monitor outstanding training and support with scheduling.
• Communicate with families through updates, calls, emails, photos and videos.
• Organise and coordinate resident visits to the home.
• Use care home software, emails and Microsoft Office applications confidently.
• Work collaboratively with colleagues to ensure smooth day‑to‑day operations.
• Ensure reception and communal areas are kept tidy, safe and presentable.
• Handle and record residents’ finances accurately and responsibly, following company policy.

About you

• Experience of working within a care environment (desirable)
• Friendly, confident and approachable, with a positive ‘can do’ attitude.
• Strong verbal and written communication skills.
• Organised, with good time management and attention to detail.
• Strong IT and administrative skills (Microsoft Office, email, databases, electronic records).
• Quick to learn new technology and confident in basic troubleshooting.
• Able to work independently as well as part of a team.
• Energetic, compassionate and committed to excellent customer service.

About Us

At Evermore Care, we prioritise meaningful, person‑centred care and support our team with opportunities for both professional and personal growth. Our core values — Wellbeing, Respect, Community, and Freedom — guide us in delivering care that enriches the lives of our residents.

In 2024, Evermore Care was recognised with the TOP 20 AWARD by carehome.co.uk and has a CQC RATING OF GOOD.

About Ashton Manor

Ashton Manor is a luxurious, 67‑bedded care home offering exceptional personal, dementia, and respite care across three floors. It features high‑quality furnishings, video calling facilities, and amenities such as a beauty salon, cinema room, and a variety of activities that enrich residents' lives.

If you’re ready for a fulfilling role at an Outstanding care service, APPLY TODAY!

Evermore Care Ltd is an Equal Opportunity Employer.

We respect and empower individuals, embracing diversity in culture, skills, and experience. We provide support throughout the recruitment process to help all applicants perform at their best.