Receptionist

Johnsons Cars Ltd; Metropolitan Borough of Solihull; On-site; GBP 10,000 - 40,000; Part time

Job summary

An automotive industry leader is seeking a part-time Receptionist at their Volkswagen Dealership in Solihull. The ideal candidate should be confident in customer communication and have experience with Microsoft Office 365. Responsibilities include welcoming customers, ensuring a clean environment, and handling complaints professionally. The position offers various benefits including birthday leave and staff discounts. Join a dedicated team that values professional growth and exceptional service.

Benefits

Birthday Leave

Company Pension Scheme

Staff Discounts

Access to benefits platform

Dental on Demand

Optional Benefits

Qualifications

• Experience in delivering exceptional customer service.
• Confident in phone communication.
• Attention to detail and organization.

Responsibilities

• Welcome customers warmly upon entry.
• Ensure customer-facing areas are tidy and organized.
• Handle customer complaints with empathy.

Skills

Customer communication

Microsoft Office 365

Phone handling

Job description

The Vacancy

Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers.

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda.

Now, we want you to be a part of our journey as a Receptionist at our Volkswagen Dealership in Solihull.

Part time, 7.5 hours per week

Please note this role is NMW dependant on age.

Why Johnsons Cars?

We pride ourselves on maintaining the highest standards of professionalism and integrity. At Johnsons Cars, we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest:

Benefits

• Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
• Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
• Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
• More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
• Dental on Demand: Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
• Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.

Role And Responsibilities

• Give a professional and warm welcome to every customer as soon as they walk through the door.
• Strive for exceptional service by understanding each customer’s needs and providing a seamless experience, offering assistance and refreshments whenever needed.
• A high standard of organisation and attention to detail, ensuring customer-facing areas are kept clean and tidy at all times and meeting rooms are replenished with food and beverages as required.
• Handle any customer complaints with empathy and professionalism.

The Ideal Candidate Will

• Be confident in communicating with customers
• Have previous experience working with Microsoft office 356 (or similar)
• Be confident in answering the phone and making phone calls
• Ideally hold a valid UK driving licence.

What We Offer

Joining our team means you'll be part of a dynamic and rewarding environment. You can expect:

• 31 days paid annual leave, increasing to 33 with longevity of service (pro-rata)
• Industry-leading product and manufacturer training to support your growth and success.
• For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.

The Company

Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.

As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. By joining Johnsons cars you'll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.

The Benefits

• Benefit 1
• Benefit 2
• Benefit 3
• Benefit 4

The Values

• Innovation We are creative and fearless in our work.
• Accountability We take ownership of our work and lead from the front.
• Teamwork We collaborate widely and build supportive environments.

• Life Assurance
• Company Pension Scheme
• Birthday Leave
• Enhanced Holiday entitlement
• Staff Discounts
• Johnsons Benefits Platform

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