Receptionist: Trainee Apprentice

OVERSTONE PARK SCHOOL LTD; Kelmarsh; On-site; GBP 15,000; Full time

Job summary

A specialist SEN school in the UK is seeking a School Receptionist Apprentice to provide administrative support in a warm and welcoming environment. This full-time role includes responsibilities at the front desk, communication with parents, and assisting with various administrative tasks. Candidates should have strong communication skills and a willingness to learn. An apprenticeship qualification will be provided, making this a great opportunity to start a career in administration or education.

Qualifications

• Must be friendly, approachable, and professional.
• Strong communication and interpersonal skills needed.
• Basic IT literacy in Microsoft Office and data entry required.

Responsibilities

• Act as the first point of contact for parents and visitors.
• Support the school office with administrative tasks.
• Provide administrative support to teaching and pastoral teams.

Skills

Friendly demeanor

Strong communication skills

Organizational abilities

Basic IT literacy

Education

Level 2 or Level 3 Business Administration Apprenticeship

Job description

Job Title: School Receptionist (Apprentice)

Location: Overstone Park School NN6 0DT.

Salary: £14,722 per annum.

Hours: Full-time, e.g. 37.5 hours per week, term‑time only.

Contract: Fixed‑term Apprenticeship.

Reports to: School Office Manager.

About The Role

We are seeking a friendly, professional, and highly organised Receptionist Apprentice to join our team at a specialist SEN school committed to supporting children and young people with diverse learning needs.

This role is ideal for someone looking to start their career in administration or education, offering valuable hands‑on experience in a busy, supportive school environment while completing a recognised apprenticeship qualification.

Key Responsibilities

Front Desk & Communication

• Act as the first point of contact for parents, visitors, and professionals, ensuring a warm, welcoming, and professional environment.
• Answer and direct phone calls promptly and courteously.
• Manage incoming and outgoing mail, deliveries, and messages.
• Maintain visitor logs and ensure compliance with safeguarding and security procedures.

Administration

• Support the school office with administrative tasks such as filing, photocopying, scanning, and data entry.
• Assist with maintaining accurate pupil and attendance records in line with school policy.
• Help prepare letters, reports, and communication to parents and external agencies.
• Maintain and update noticeboards, school forms, and information displays.

Support For Staff And Students

• Provide administrative support to teaching and pastoral teams as required.
• Liaise with parents and carers regarding pupil absences, appointments, or updates.
• Offer general assistance to pupils visiting the reception area with professionalism and care.

Health, Safety & Safeguarding

• Follow all safeguarding procedures and maintain confidentiality at all times.
• Ensure visitors and contractors are signed in and supervised appropriately.
• Support emergency and first aid procedures under staff guidance.

Person Specification

• Friendly, approachable, and professional manner.
• Strong communication and interpersonal skills.
• Good organisational and time‑management abilities.
• Basic IT literacy (Microsoft Office, email, data entry).
• Willingness to learn and complete an apprenticeship qualification.
• Commitment to safeguarding and promoting the welfare of children.

Desirable

• Previous experience in a school or customer service environment.
• Understanding of Special Educational Needs (SEN).

Training & Development

You will receive full training and support to complete your Level 2 or Level 3 Business Administration Apprenticeship, gaining practical experience in school administration alongside your studies.

Safeguarding Statement

Overstone Park School is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to undergo an enhanced DBS check prior to appointment. This job has room for growth in the SEN sector.

How To Apply

Please send your CV and a brief cover letter outlining your suitability for the role to [e-mail].

About Overstone Park School

A non-selective independent school registered with DFE and ISI for boys and girls aged 5 to 18 years.