Receptionist/Team Clerk

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Fareham; On-site; GBP 24,000 - 29,000; Full time

Job summary

A health trust in the UK is seeking a Receptionist/Team Clerk to join their friendly team in Fareham. The successful candidate will manage administrative tasks, handle patient referrals, and provide excellent customer care. With a focus on teamwork, applicants should possess strong communication skills and a good educational background. The role offers a competitive salary and opportunities for career development.

Qualifications

• Must have experience with computerized administration systems.
• Ability to work well in a team and unsupervised.
• Flexibility to provide cover for colleagues during breaks.

Responsibilities

• Process internal and external referrals received into the Admin Office.
• Handle patient medical records and electronic systems.
• Provide first point of contact for service users.

Skills

Interpersonal communication

Customer care

Time management

Organizational skills

Education

Good standard of general education

Good GCSE passes in written and oral English

Competent in computer software

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Receptionist/Team Clerk

The closing date is 30 November 2025

Fareham Community Mental Health Team are looking to recruit an enthusiastic and ambitious Receptionist/Team Clerk into our friendly, well established multi-disciplinary team.

Based in Fareham Health Centre, our location is served well by public transport, with plenty of nearby facilities and free on-site parking.

The successful candidate must be able to work well both in a team and unsupervised, with previous experience of working with computerised administration systems. Excellent interpersonal communication and customer care skills are required due to constant interaction, both face-to-face and on the telephone with members of the public and various members of the multi-disciplinary team.

The post holder will be expected to multi-task, have good time management skills, and hold the ability to prioritise their work appropriately, with a flexible approach to their work and working environment.

We recognise Administration as a profession in its own right and have a clear career development pathway for staff eager to progress.

If you are a good team player and committed to working with people with complex mental health problems, then we are keen to hear from you.

Main duties of the job

• Process internal and external referrals received into the Admin Office
• Ensuring all administrative processes including the handling of patient medical records, electronic systems and filing systems within the team are adhered to at all times.
• Use initiative, planning and organisational skills that this position demands in the delivery of general administrative duties
• Provide first point of contact for Service Users ensuring that opt in letters and appointments are booked within timeframes. The role will necessitate confidentiality at all times, with contact being face to face and via the telephone, requiring tact, sensitivity and reassurance at all times.
• Flexibility to provide cover for colleagues during breaks, holidays, sickness and training.
• To receive complex incoming and outgoing correspondence via telephone calls and emails from service users and carers, and deal with them where possible using a measure of independent judgement and initiative to ensure that messages are correctly transcribed and relayed in a timely manner.
• Coordinate and organise actions arising from correspondence and ensure prompt and efficient response, as required, by the team/department staff.
• To provide adopt flexibility working within the team to provide relevant cover for colleagues during periods of annual leave and other absence, as and when required.
• To undertake any additional projects for the Administration Manager or Team Manager as required and within the boundaries of the banding.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Good standard of general education.
• Excellent standard of written and oral English (good GCSE passes).
• Proficient in typing.
• To be competent in a range of computer software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£24,465 a year. Please note for part time hours the salary will be pro rata