Receptionist - Rheumatology Outpatients

NHS; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a motivated receptionist for their Rheumatology department. The ideal candidate will deliver top-notch reception services while collaborating with a diverse clinical team. Responsibilities include patient communication, data entry into the Patient Administration System (PAS), and supporting appointment bookings. This role offers comprehensive NHS benefits, including a pension scheme and work/life balance initiatives. Join a collaborative team dedicated to patient care.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Free 24-hour confidential counselling support

On-site Nursery

Salary Sacrifice schemes

Qualifications

• Excellent communication skills essential for liaising with patients and staff.
• Experience in clerical work including data input is required.
• Customer service experience in NHS or similar organization is preferred.

Responsibilities

• Deliver high-quality reception and support service in Rheumatology Outpatients.
• Liaise with patients, relatives, and multi-professional staff.
• Ensure accurate patient information entry into Patient Administration System (PAS).
• Provide support for waiting list coordination and bookings.

Skills

Good communication and interpersonal skills

Flexible - able to multi-task and prioritise

Effective role model demonstrating PRIDE values

Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Education

Good general standard of literacy and numeracy

To undertake PAS training

Job description

Rheumatology is very excited to have the opportunity to advertise for a receptionist and we want to hear from YOU!

Who are we? The Rheumatology team is comprised of doctors, nurses and administration staff. We are seeking an enthusiastic, motivated, hard‑working and flexible person to assist with the smooth running of this busy department. Our dedicated clinical team are at the forefront of innovation and work collaboratively as a multi‑disciplinary team to strive for excellence in patient care. Please view the attached job description for full details of the post, and make sure to refer to the job specification when submitting your application. At NNUH, we are pleased to offer a variety of services such as on‑site childcare and a number of cafes and shops to support local businesses and charities. Our staff members have the opportunity to become Freedom to Speak Up guardians. We support flexible working in order to encourage a healthy work/life balance. We have a number of teams across the hospital to support staff, such as Workplace Health and Wellbeing. Other benefits include our NHS pension scheme and annual leave allowance. Our hospital is one of the largest employers in Norfolk with a team of 8,000 staff working together to provide care for our local population. Join us and be part of something great.

We would love for you to join us. You are the future of the NNUH. What are you waiting for? - apply now!

Main duties of the job

The post holder will deliver a high‑quality reception and support service within the Rheumatology Outpatients Department. As such, it is essential to have effective communication skills when liaising with patients, their relatives, the general public, and a diverse range of multi‑professional staff both internal and external to the Trust.

The candidate will serve as the first point of contact for all appointment bookings and will liaise with relevant clinicians as appropriate. It will also be the administrator's responsibility to ensure accurate and timely entry of patient information into the Patient Administration System (PAS), adhering to the principles of 'real‑time data entry'. Additionally, the post holder will be expected to provide support and cover for the waiting list coordinator in managing bookings for the Rheumatology Day Unit.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N & N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

Please view the attached job definition for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• Good general standard of literacy and numeracy
• To undertake PAS training

Experience

• Previous clerical work including data input
• Experience in NHS or customer service organisation

Skills

• Good communication and interpersonal skills
• Flexible - able to multi‑task and prioritise
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.