Receptionist - Rheumatology Outpatients

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 18,000 - 22,000; Full time

Job summary

A reputable NHS foundation trust in Norwich is seeking a dedicated receptionist for the Rheumatology Outpatients Department. The candidate will provide a high-quality reception service, liaising with patients and healthcare professionals. Essential skills include effective communication and a flexible approach. Benefits include NHS discounts, flexible working hours, and comprehensive support for career development. This role does not meet UKVI eligibility requirements for a Skilled Worker Visa.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site nursery

Support in career development

Qualifications

• Essential to have effective communication skills when liaising with patients and multi-professional staff.
• Must be enthusiastic, motivated, and hard-working.

Responsibilities

• Deliver a high-quality reception and support service within the department.
• Act as the first point of contact for appointment bookings.
• Liaise with relevant clinicians and manage patient information in the system.

Skills

Effective communication skills

Flexible working ability

Job description

Receptionist – Rheumatology Outpatients Department

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust. Rheumatology is very excited to have the opportunity to advertise for a receptionist and we want to hear from YOU!

Who are we? The Rheumatology team is comprised of doctors, nurses and administration staff. We are seeking an enthusiastic, motivated, hard‑working and flexible person to assist with the smooth running of this busy department. Our dedicated clinical team are at the forefront of innovation and work collaboratively as a multi‑disciplinary team to strive for excellence in patient care.

We invite you to view the attached job description for full details of the post, and refer to the job specification when submitting your application.

At NNUH, we are pleased to offer a variety of services such as on‑site childcare and a number of cafés and shops to support local businesses and charities. Our staff members have the opportunity to become ‘Freedom to Speak Up’ guardians. We support flexible working to encourage a healthy work/life balance. The hospital provides a range of further support teams, such as Workplace Health and Wellbeing, and offers an NHS pension scheme and annual leave allowance.

The post holder will deliver a high‑quality reception and support service within the Rheumatology Outpatients Department. It is essential to have effective communication skills when liaising with patients, their relatives, the general public, and a diverse range of multi‑professional staff both internal and external to the Trust.

The candidate will serve as the first point of contact for all appointment bookings and will liaise with relevant clinicians as appropriate. Responsibilities also include accurate and timely entry of patient information into the Patient Administration System (PAS), adhering to the principles of ‘real‑time data entry’, and supporting the waiting list coordinator in managing bookings for the Rheumatology Day Unit.

Apply now and join our workforce of over 10,000 staff in one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people.

Benefits

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafés offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please note that this advertised position, which is part of occupation code 4216, does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Advert closes on Wednesday 7 Jan 2026