Receptionist

GP Practice in Wales; Briton Ferry; On-site; GBP 10,000 - 40,000; Part time

Job summary

A medical practice in Wales seeks an experienced medical receptionist to join their team. The role involves assisting patients, managing appointments, and performing administrative tasks. Ideal candidates will have previous experience in a GP practice, excellent organisational skills, and be able to work under pressure. The position offers a permanent part-time contract with a competitive hourly salary, training provided, and access to the NHS Pension scheme.

Benefits

NHS Pension scheme

Full training provided

Qualifications

• Minimum 2 years experience of working in a public reception or similar environment.
• Experience of dealing with the public/patients.

Responsibilities

• Offer general assistance to the practice team and project a positive image.
• Receive, assist and direct patients in accessing appropriate services.
• Undertake administrative duties to assist in the smooth running of the practice.

Skills

Excellent keyboard and computer skills

Excellent organisational skills

Ability to use own judgement

Education

GCSEs English and Maths (grade C or above)

Tools

Emis clinical system

Job description

Salary: £12.32 per hour (£12.21 during training period)

Quays Medical Practice is looking to recruit an experienced medical receptionist to join our busy and friendly practice in Briton Ferry. The practice is based in modern purpose-built premises on Baglan Energy Park which is easily accessible by private and public transport. The post is permanent.

The successful candidate will be an enthusiastic, reliable and motivated team player to work within our small and friendly team. Ideally, you will have gained previous experience working within a GP practice, but we will provide training and support. NHS Pension scheme is available.

Please note, employment at Quays Medical Practice precludes registration as a patient of the practice for the duration of employment.

Main duties of the job

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way;
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team;
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Full training will be provided.

About us

6,000 patients, 3 GP partners offering an excellent supportive clinical and administrative working environment. Triage practice since 2015, operating Emis and askmyGP with practice pharmacist and nurse led minor illness clinics. Training practice for Specialty GP Trainees, Foundation Year doctors and Cardiff final year medical students.

Job responsibilities

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST

REPORTS TO: PRACTICE MANAGER AND OFFICE MANAGER

HOURS: PART TIME

Job summary:

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way;
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team;
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of practice manager/deputy practice manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system via askmyGP and Emis
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Actioning of path results and tasks
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
• Undertaking any training required by the practice

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, PPE and maintaining work areas in a tidy and safe way, free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

This Job Description is not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular intervals. It is not intended as a rigid inflexible specification and will be subject to the changing requirements of Quays Medical Practice.

Person Specification

Experience

• Minimum 2 years experience of working in a public reception or similar environment
• Experience of dealing with the public/patients
• Experience of working with Emis clinical system
• Experience of managing a busy and multi-skilled team schedule

Qualifications

• GCSEs English and Maths (grade C or above) or equivalent

Additional Criteria

• Excellent keyboard and computer skills
• Excellent organisational skills
• An understanding, acceptance and adherence to the need for strict confidentiality and discretion
• Ability to use own judgement, resourcefulness and common sense
• Good attendance record and timekeeping
• Able to work under pressure and remain calm in stressful situations
• Pleasant and articulate
• Able to work in a changing environment
• Enthusiastic and motivated
• Able to use own initiative
• Flexibility of working hours / able to work at the desired times
• Ability to work without direct supervision and recognise workload priorities
• Experience of a Primary Care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.